Fitbit Update Problems: 7 Common Issues (Explained)

For fitness enthusiasts relying on their Fitbit devices to monitor and improve their physical well-being, it’s essential that all software is up to date.

These updates bring important bug fixes, enhanced features, and optimized functionality. While updating the Fitbit firmware should be a straightforward process, numerous users have complained of obstacles along the way. 

In this article, I explore these challenges and provide explanations to ensure a seamless and successful update process.

Unboxing Fitbit Charge 2. This ia heart rate and fitness wristband that tracks activity.

Connectivity Issues Affecting Fitbit Updates

One of the main culprits of a failed update is an inconsistent internet connection.

If you find yourself facing connectivity problems while trying to update your Fitbit watch, it is essential to troubleshoot the connection

Firstly, verify that your device is connected to a stable Wi-Fi network or ensure a strong Bluetooth connection with your smartphone. 

A stable Wi-Fi connection offers several advantages, including faster data transfer speeds and continuous synchronization with Fitbit servers.

By connecting your Fitbit watch to a reliable Wi-Fi network, you can ensure:

  • Timely access to updates
  • Enhanced tracking accuracy
  • Seamless connection to Fitbit’s range of features

Alternatively, if you prefer using Bluetooth connectivity, ensure that your smartphone and Fitbit watch are in close proximity and have a strong signal strength. 

A robust Bluetooth connection guarantees a reliable link between your watch and the Fitbit app on your smartphone

This connection enables features such as real-time data syncing, notifications, and seamless integration with your mobile device.

Please also read my article about common Fitbit and Bluetooth problems if you are experiencing any other issues. 

Software Compatibility on Fitbit Devices

The updates released by Fitbit are essential for ensuring that your watch operates optimally and delivers the latest functionalities.

However, it’s important to note that some of these updates may require specific software versions on your smartphone or computer. 

Updating your operating system is a straightforward process that can be done in a few simple steps.

Before updating your iOS:

  • Ensure that your device is compatible with the latest iOS version. Apple typically provides compatibility information for each iOS release. You can visit Apple’s website to confirm compatibility.
  • It’s always a good idea to back up your iPhone or iPad before performing any software updates.
  • To download the iOS update, make sure your device is connected to a stable Wi-Fi network.
  • While updating your iOS, it’s recommended to connect your device to a power source or ensure it has sufficient battery life.

Here’s how to update your iOS:

  1. On your iPhone or iPad, go to the ‘Settings’ app and tap on ‘General’
  2. Then, select ‘Software Update’. Your device will check for available updates.
  3. If an update is found, tap on ‘Download and Install’. If prompted, enter your passcode to proceed.
  4. The iOS update will now start downloading onto your device. The download time can vary depending on the size of the update and your internet connection speed.
  5. Once the download is complete, you’ll see a prompt to install the update.
  6. Tap on ‘Install’ to begin the installation process. You may need to enter your passcode again to authorize the installation.
  7. Your device will now install the iOS update. This process can take some time, and your device may restart multiple times.

Here’s how to update your Android’s operating system:

  1. Go to your device’s Settings menu and scroll down to find the ‘System’ or ‘About Phone’ option.
  2. Tap on it and look for the ‘Software Update’ or ‘System Update’ option. Select it to check for any available updates.
  3. Tap on the notification or follow the on-screen instructions to begin the download.
  4. Once the update file is downloaded, your device will prompt you to install it.
  5. Tap on ‘Install’ or ‘Install Now’ to begin the installation process.
  6. After the installation is complete, your device will optimize the new update to ensure smooth performance.

Insufficient Storage on Your Mobile Device

Sometimes, updates do not initiate as the desired devices have insufficient storage space. 

Fitbit updates generally require a certain amount of storage, and if your device is running low, you might encounter difficulties during the updating process.

It is recommended to free up storage space before attempting an update.

This can be achieved by deleting unnecessary files or applications that are no longer in use.

By decluttering your device, you can ensure a smoother and more successful update experience for your Fitbit watch.

Regularly reviewing and removing unused files or apps can optimize your Fitbit watch’s storage capacity, allowing it to function seamlessly and accommodate future updates without any hindrance.

Low Battery Levels on your Fitbit Sevice

It is a good idea to have a sufficient battery charge during the update process to avoid potential failures or other issues. 

To guarantee a seamless update experience, it is recommended to charge your Fitbit device to a minimum of 50% before initiating the update.

Insufficient power may interrupt the installation of important system files, resulting in unexpected errors or even a temporary loss of functionality.

By maintaining an adequate battery level, you can minimize the risk of issues that could impact the performance or functionality of your device.

Read here for more solutions to Fitbit battery problems. 

Firmware Update Failures

Some Fitbit wearers have expressed that the Fitbit firmware updates fail to install correctly. 

When this occurs, it can lead to various problems with the device’s functionality.

If you encounter a failed firmware update on your Fitbit watch, the first recommended action is to perform a simple restart on the device. 

This can help resolve any temporary glitches or conflicts that might be hindering the update process. 

Freezing or Lengthy Update Processes on Fitbit Watches

When you initiate an update on your Fitbit watch, it is not uncommon for the process to take a few moments to complete. 

However, if the update seems to be stuck or is taking an unusually long time, there are a few troubleshooting steps you can try.

First and foremost, ensure that your Fitbit device maintains a stable and reliable internet connection throughout the update process. 

A weak or intermittent connection can cause the update to slow down or halt altogether.

If you’re connected to a Wi-Fi network, make sure the signal strength is strong, and if you’re using a mobile data connection, verify that you have good cellular reception.

It is important not to interrupt the update process once it has started. 

While it may be tempting to restart or disconnect your device from the power source, doing so can lead to data corruption or incomplete installations.

However, if the update appears to be stuck for an extended period, and you’ve confirmed that your internet connection is stable, it may be necessary to restart your Fitbit device.

Restarting can help resolve any temporary glitches or conflicts that might be hindering the update process.

Syncing Issues with Fitbit Watches

Another common challenge faced by Fitbit users after updating is failed synchronization between their Fitbit device and the accompanying mobile app.

To begin troubleshooting, start by turning off and on the Bluetooth or Wi-Fi connection on your smartphone. 

This simple action can help reestablish a stable connection between your phone and the Fitbit device, enabling successful synchronization. 

If the problem persists, consider restarting both your Fitbit device and your smartphone.

Restarting your devices can also help clear any temporary glitches or conflicts that may be hindering the syncing process.

Once you’ve completed the restart, attempt to sync your Fitbit device with the app again.

Pros And Cons of Updating the Fitbit App and Firmware


Updates often introduce new features, enhancements, and bug fixes that can improve the overall functionality and user experience of your Fitbit device.

Firmware updates can optimize the performance of your Fitbit device by addressing performance issues, improving battery life, and refining algorithms.


Users can experience the following Fitbit update problems:

  • Connectivity issues affecting Fitbit updates 
  • Software compatibility on Fitbit devices
  • Insufficient storage on your mobile device
  • Low Battery levels on your Fitbit device
  • Firmware update failure
  • Freezing or Lengthy Update Processes on Fitbit Watches
  • Synchronization Issues with Fitbit Watches.


How To Fix Fitbit Firmware Update Failed Errors

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