Are you planning on buying a Fire TV Stick? These streaming devices don’t cost much, and they can be quite convenient and useful. But they also come with their fair share of issues.
Luckily, these problems can be solved with a little troubleshooting.
Check also our guide on when to replace your Firestick.
Where Do I Get The Firestick?
We recommend you get the Firestick directly with Amazon.
–> You can check the prices here on Amazon.
1. Fire TV Stick won’t connect to Wi-Fi.
Being unable to connect to Wi-Fi is a common issue, not just for Fire TV Sticks but also for smart TVs in general. It can be frustrating, especially if you are psyched up to test out your new Fire TV Stick!
There are several possible sources of this issue, such as interference and the range of your Wi-Fi.
Here are some Internet-troubleshooting tips for your Fire TV Stick.
First, restart your devices.
You can reset your device with the following steps, in order.
- Turn off the Fire TV Stick and unplug it from the power outlet.
- Turn of your Broadband modem and the Wi-Fi router (Note that many modems now are built into the router, so you only need to turn off the router).
- Wait for a minute, then turn on your Internet connection and wait for your modem to reconnect.
- Plug back the Fire TV Stick’s router, then turn on the TV and try connecting again.
Look for any interference.
Some household devices, like cordless phones and baby monitors, may disrupt the connection between your Wi-Fi router and Fire TV Stick.
You should consider moving these disruptive devices away from the Fire TV Stick and Wi-Fi router to avoid interruptions in your connection.
For those who need baby monitors, you may try looking for something that can run off your Wi-Fi connection to avoid interfering in the 2.4 GHz radiofrequency.
Check the distance between the Fire TV Stick and Router
Ideally, the Fire TV Stick should not be more than 115 feet away from the router.
- Wi-Fi routers and Fire TV Sticks only work when within a certain distance. And the further into that maximum allowable range, chances are, the weaker the signal will be.
- If you are experiencing weak signals due to the distance between the Fire TV Stick and your router, consider moving your device closer.
- If that is not possible, you should turn on the range booster of your router or install a wireless range extender.
Update the firmware of the Wi-Fi router
Sometimes the problem may not be with the Fire TV Stick but with the Wi-Fi router.
Manufacturers of Wi-Fi routers usually release firmware updates to fix bugs and improve performance.
You should check if there are any updates. The process to update the firmware depends on the router model, so you should consult your manual on how to proceed.
Update the Fire TV Stick firmware
You should also check if there any firmware updates for your Fire TV Stick. Like routers, Amazon also releases updates to improve the performance of the Fire TV Stick.
To check for firmware updates:
- Go to the Settings Menu and look for Device or System in the menu.
- Go to About then scroll to Check System Update.
- If a firmware update is available, the Fire TV Stick will download it automatically.
- Once the download is finished, you have the option to install the update, or the Fire TV Stick will install the update for you when the TV is idle for 30 minutes, or when it restarts.
Should there be no firmware update available, or if the update does not fix your Internet issue, you will need to set the Fire TV Stick to factory default.
- A factory reset can be done by going to the Fire TV Stick Settings Menu and navigating to My fire TV, Device, or System, depending on the device version.
- Scroll to Reset to Factory Defaults, then enter your PIN if prompted.
- Your Fire TV Stick will be reset to a clean slate.
2. Media Streaming Errors
Sometimes, video streaming errors are inevitable. The video may not play or take a long time to start, or the video stutters or stops abruptly and won’t continue. For the most part, the solutions listed below will resolve the problem.
Check your Internet connection.
- Amazon highly recommends having a connection speed of 8 Mbps because, at that speed, you can stream HD content decently.
- If you are looking to stream at 4k resolutions, you need at least a speed of 25 Mbps.
- Some streaming platforms recommend 30 Mbps, so it would be good to check what the streaming service recommends.
If you know your Internet connection isn’t the problem, e.g., if your other devices are connected and work smoothly, you can try restarting your router and Fire TV Stick.
- Consider also disconnecting other devices connected to your Wi-Fi network that is not in use.
- Remember, even laptops on sleep mode may still be leeching off your Wi-Fi, so it would be good to shut it down or disconnect from Wi-Fi.
Make sure that your Fire TV Stick is far from any wall or metal object.
- If your device is on the floor, move it to a higher spot.
- It’s also not advisable to keep your Fire TV Stick inside a cabinet console when the connection is not good.
If the streaming issue lies with only one app, consider doing the following:
- Go to Settings, open Applications, then click Manage Installed Applications.
- Look for the app that’s having streaming issues, then select Force Stop to close the app.
- Clear the app’s data by going to Clear Data options.
3. Fire TV Remote App Won’t Work with Fire TV Stick
The Fire TV Stick has a compatible remote control app for your smartphone. You can use this app as a substitute for your remote control in case it runs out of batteries, or you misplace it.
However, there may be instances when the app won’t work with your Fire TV Stick.
Should that happen, here’s what you can do.
- Check if your Fire TV Stick and device with the Fire TV app are connected to the same Wi-Fi network. They need to be on the same network to function.
- See if there’s another device on the network that is mirroring the display of the Fire TV Stick. If there is another device, the mobile app won’t work, and you need to end the mirroring.
- Restart the Fire TV Stick and the device with the mobile app.
- Note that the Fire TV Stick can only have up to seven devices paired to it, including the remote control that came with it. You may try unpairing any device connected to see if your smartphone or tablet can pair.
- If you are adept at navigating through your Wi-Fi router, you can check if the Multicast setting is on. Also, you may check if a static IP address had been assigned to the Fire TV Stick. You can open these settings by accessing the manual of your router.
4. Fire TV Stick Screen is Blank
There may be times that you may encounter a blank screen when using the Fire TV Stick. But don’t fret yet, as there are some fixes you can try.
- Should a blank screen only appear when you use the Fire TV Stick, make sure that your TV is set to the input source where the Fire TV Stick is plugged into.
- If you are on the input source of the Fire TV Stick, consider unplugging and plugging it in again carefully, as there is a chance it wasn’t plugged in correctly.
- Should you be using a hub for the Fire TV Stick, it would be good to plug in directly and see if it works. The hub or connecting cable from the hub might be the culprit.
- If you are using a Fire TV Cube, a smart speaker that functions like a Fire TV Stick, make sure you are using a high-speed HDMI cable.
5. No Sound During Playback
You may encounter instances when there’s no sound at all, or the audio is too weak when watching content on the Fire TV Stick.
It’s not a common problem, but it can be fixed.
- The first thing you need to check is if your TV isn’t mute or set at a low volume.
- If your TV uses an external speaker, make sure it is turned on.
- You should also unplug and plug the Fire TV Stick.
- If you are using a hub for the Fire TV Stick, try plugging the Fire TV Stick directly into the TV. Remember that the HDMI cable also carries audio signals.
- You can also try turning off Dolby Digital Plus Output. Just go to Settings, then Display and Sounds. Go to Audio, look for the Dolby Digital Output, then deactivate it.