It is frustrating when your Samsung TV won’t connect to Wi-Fi.
In this article, we’ll explore the possible causes behind Samsung TVs not connecting to Wi-Fi and offer practical solutions that you can try at home.
Let’s dive in.
Check also: General problems with Samsung TVs.
Common Issues and Their Causes
Router or Modem Issues
Sometimes, Samsung TVs may struggle to connect to Wi-Fi due to problems with the router or modem. These issues could result from several factors ranging from signal interference and outdated firmware, to congested networks or weak signal strength.
To resolve these problems, try resetting the router, updating its firmware, or moving the router closer to the TV to improve signal reception.
TV Software Issues
Occasionally, issues with the TV’s software can prevent it from connecting to Wi-Fi.
One potential solution is to perform a network refresh on the Samsung Smart TV – doing so can prompt it to reconfigure its network settings, potentially resolving the problem.
To perform a network refresh, navigate through the TV’s Settings to General > Network > Reset Network, then restart the TV.
Incorrect Network Settings
Samsung TVs may also encounter Wi-Fi connectivity issues due to incorrect network settings, such as a wrongly-entered password or MAC address failure.
To address these problems, double-check your Wi-Fi credentials are correctly entered and adjust the network settings on your TV as needed.
In some cases, changing the DNS and IP settings may also help alleviate connectivity issues3.
Troubleshooting Connectivity Problems
Restart Your Devices
Sometimes, connectivity issues can be resolved by simply restarting the devices involved.
Follow these steps:
- Turn off your Samsung TV.
- Unplug your Wi-Fi modem or router.
- Wait for 30 seconds.
- Plug your modem/router back in and wait for it to fully reconnect.
- Turn your Samsung TV back on and try to connect to Wi-Fi again.
Check Network Settings
Ensuring that your network settings are correct can help resolve Wi-Fi connection problems.
- On your Samsung TV remote, press the Home button.
- Navigate to Settings > General > Network > Open Network Settings > Wireless.
- Check the Wi-Fi network name (SSID) and password.
- If necessary, re-enter the correct network information,
- Move your TV closer to the router if the signal is weak or fluctuating.
Update TV Software
Updating your TV’s software can help improve connectivity issues. Follow these steps:
- Press the Home button on your remote.
- Navigate to Settings > Support > Software Update.
- Choose Update Now.
- If an update is available, your TV will download and install it. After the update is complete, your TV will restart.
Alternative Ways to Connect
Using an Ethernet Cable
One alternative way to connect a Samsung TV to the internet is by using an Ethernet cable.
This method involves connecting the TV directly to the router using a wired connection. To do this, simply plug one end of an Ethernet cable into the router and the other end into the Ethernet port on the back of the Samsung TV.
This is, in my opinion, the best way to connect any smart TV. You will get the fastest connection and in our home, this has resolved various issues around connecting to the Internet.
Then, navigate to the TV’s settings, select Network, and choose the Wired connection option. The TV should automatically detect the wired connection and connect to the internet.
Switch to a Different Wi-Fi Band
If the Samsung TV has trouble connecting to Wi-Fi, switching to a different Wi-Fi band might help. Modern routers often have two Wi-Fi bands available: 2.4 GHz and 5 GHz.
To switch between these bands on the Samsung TV, go to Settings > General > Network > Open Network Settings > Wireless. Here, the available Wi-Fi networks will be displayed, including both 2.4 GHz and 5 GHz networks.
If the TV is unable to connect to one of the bands, try connecting to the other band, as it may provide a more stable connection.
When to Contact Samsung Support
In some cases, attempting multiple solutions may still not resolve the Wi-Fi connection issue with your Samsung TV. At this stage, reaching out to Samsung Support could be the most efficient way to address the problem. They possess the expert knowledge required to assist you in resolving the issue.
Samsung Support can help identify if the problem is related to the TV’s hardware or software.
They are equipped with troubleshooting resources and further suggestions that can pinpoint the issue more accurately.
Additionally, if your Samsung TV is still under warranty, contacting Samsung Support can ensure that any required repair or replacement is done according to the terms and conditions offered by the company.
Don’t hesitate to reach out to Samsung Support whenever necessary. They are there to help you get your Samsung TV back to its optimal performance, ensuring that you can enjoy your favorite streaming content without any interruptions.