Apple Music stands proud when it lines up against the best music streaming platforms, but its users are not completely free from annoying inconveniences, such as repeated sign-outs.
In this article, you will discover the most common reasons why Apple Music may keep signing you out of your account and what troubleshooting tips you can try to stop this problem from occurring too often.
1. New Apple Music Software Updates are Signing you Out
Apple Music takes pride in the security features that they have developed to protect its listeners from potential data breaches or hackers.
As brilliant as the new software improvements are, these updates may also mean that each time they occur, all users will be signed out of their accounts for security purposes.
Software updates are, in fact, one of the most common reasons why you may be kicked out of your Apple Music account.
Some users may be happy that their personal data and payment details are being protected by Apple, but at the same time, it can be incredibly frustrating to find they are no longer signed in.
Nobody wants to have to sign back into their account, sometimes even multiple times a day, due to regular software updates.
However annoying it may be, it’s important to remember that automatic software updates are necessary and are designed to improve the user experience.
Turning updates off, or avoiding them, will only leave you at risk of potential security breaches or other problems using the Apple Music app.
Ensuring your personal data is protected and you are running all the latest features far outweighs the inconvenience of having to sign back into your account, so it’s best to stay updated.
2. Apple Music Needs to Update
As mentioned, software updates are important to ensure you get the best overall experience when using the Apple Music app to listen to your favorite tunes.
However, in contrast to the above, you may actually be being signed out of your Apple Music account because the app is in need of an update – not because it has just automatically updated itself.
Updating Apple Music is incredibly straightforward, just take a look at the steps below, and you should be kept signed into your account in no time at all.
Here’s How to Update the Apple Music App on your iOS Device:
- Begin by opening up the App Store on your iOS device.
- Locate and tap your profile icon in the top right.
- All available updates for your apps will now be visible.
- To refresh the list, simply drag the screen downwards and let go.
- Scroll through the list and find Apple Music.
- Now tap ‘Update’
If you can’t see the ‘Update’ option, then it indicates there are no new updates of Apple Music currently available to be installed.
Here’s How to Update the Apple Music App on your Android Device:
- Start by opening up the Google Play Store on your Android device.
- Using the search bar located at the top of your screen type ‘Apple Music’
- Once you have found Apple Music’s icon, check to see if you can find an ‘Update’ button next to it.
- When an update is available, you will be able to tap on ‘Update’ to upgrade Apple Music to the latest version.
If you can’t see the update option, then you can be confident in the knowledge that you are currently running the newest version of Apple Music, and your sign-out issues may be due to something else.
If that’s the case, take a look at the following solutions listed below.
3. Your Account Information Needs to be Verified
Another common reason that Apple Music users are asked to sign back into their accounts is that Apple Music needs to verify their account information.
You may be signed out and asked to sign back in again when:
- You make a purchase via the Apple Music app.
- You are updating your personal data.
- You are updating your payment information.
Apple Music, like other music streaming services or social media platforms, takes security very seriously. When you are asked to sign in again it is to verify that it is actually you that is making the purchase or updating any personal information.
As with the software updates, Apple Music’s verification of your account information is to improve the user’s experience by adding an extra layer of peace of mind.
So, although it may be inconvenient to have to sign in when you are making a purchase, it is a necessity.
4. You are Experiencing Network Issues
If you are being asked to sign in to your Apple Music account multiple times in a row, it may be due to a poor or intermittent internet connection.
When this is happening, it’s worth checking the stability and strength of your network in order to figure out if this is where the problem lies.
It’s worth bearing in mind that a poor internet connection can result in a variety of glitches on the Apple Music app (and other apps, too).
Try switching to another network to see if the problem keeps occurring. If switching solves the issue and you no longer have to keep signing in, then it may be time to talk to your internet provider about improving the quality of your internet connection.
5. Apple Music’s Servers are Down
Sometimes, however uncommon, Apple Music may encounter technical issues and users will, in turn, experience problems when accessing the platform.
If you are being logged out of your account repeatedly, it may be worth checking Apple Music’s status on Apple’s status page.
To do so, simply visit ‘https://www.apple.com/support/systemstatus/‘.
From here, you will be able to see the status of everything from Apple Fitness, to iCloud Calendar to Apple Music. If there are no current server issues, this will then be indicated next to Apple Music with a green dot.
6. Antivirus Software is Preventing you from Remaining Signed In
Some Apple Music users have stated that interruptions caused by another program on their devices, such as firewalls or antivirus software, can sometimes cause repeated sign-outs.
If this is happening to you, then it may be worth reconsidering which antivirus software you are using or contacting Apple for any advice on what to do in this situation.
7. Apple Music App is Experiencing Software Malfunctions
It may sound incredibly simple, but sometimes force quitting an app is enough to solve any minor malfunctions that you may be experiencing whilst the app is in use.
If you are being asked to sign in to Apple Music multiple times in one listening session, it may be time to force close the app because of software glitches.
To force quit the Apple Music app:
- iPhone: simply double-tap the home button and swipe upwards on Apple Music’s preview screen.
- Android: swipe upwards from the bottom of your screen to open up all of your active apps. Next, swipe upwards again on Apple Music to quickly force quit the app.
- Once completed, try opening up the Apple Music app again, and you should find that you will be kept logged in to Apple Music with no further problems.