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Finlux is a relatively popular TV brand that originated in Finland and is currently owned by the Turkish manufacturer Vestel.
If you’ve never owned a Finlux TV before, you may be wondering how well they work, and today we’re here to tell you just that.
Let’s take a look at some of the most common problems people have with their Finlux TV.
Issues with the Power Supply; Why Doesn’t my TV Turn On?
One of the more common issues with any television, to which Finlux is certainly no exception, is the tendency for something to go wrong with the power supply board.
This can cause many vexing issues, from your TV failing to turn on at all to turning on or off randomly, or simply being finicky and requiring several presses of the power button before it finally powers on.
This issue is typically caused by faulty components on the power supply board, such as (but not limited to) burnt capacitors or similar.
These boards and their components can sometimes—with the necessary technical knowledge—be replaced manually, though of course we cannot recommend user repairs, and doing so would doubtless void your warranty.
Speaking of warranties, as long as yours is still in effect, the good news is this is a relatively simple repair that should cost you nothing with a valid warranty.
If your warranty is expired, you can try your luck at a repair shop, or simply get a new TV if the cost of repair is too high.
Bad Audio; Why Does my TV Sound Like a Vintage Radio?
One major criticism we’ve seen going around is that many Finlux TVs simply sound terrible.
This could be a matter of personal taste as not everyone seems to mind, but if you’re the sort who cares about high-fidelity audio being built-in to your TV, you might want to give this brand a pass.
This doesn’t seem to be a device failure either, so much as just inherently poor quality audio, as many users report that their Finlux TV just sounds terrible right out of the box. Since it’s not actually something going wrong with the TV, it’s hard to suggest a fix for this issue.
In short, just be aware that the audio quality will likely be on the low end before you buy.
If you intend to use your TV with headphones or a home audio setup, this might not be too big an issue for you as you won’t be using the TV’s onboard speakers. If you were hoping to listen without any external audio equipment, however, prepare to be disappointed.
Faulty Connections; Why are the Plugs so Flimsy?
Another common complaint with Finlux TVs is that the build quality generally leaves something to be desired. As a result, it’s not uncommon to hear about one of the auxiliary plugs connecting your TV to other devices breaking after a short time of normal use.
If your video in plug breaks, you won’t be able to send a signal (i.e. from your satellite/cable box, DVD player, game system, etc) to your TV to display, making it essentially useless.
If your audio out plug breaks, you won’t be able to connect your TV to external speakers or headphones, and you’ll have to deal with the terrible audio we discussed above.
Needless to say, this makes broken auxiliary plugs pretty debilitating when it comes to actually using your TV.
Your best bet, if this happens, is going to be a free company repair or replacement if your warranty is good, and a TV repair shop if your warranty is no longer valid
That being said, you may have difficulty with the former option of company repair/replacement, as we’ll discuss in the next section.
Customer Service Difficulty; Why Won’t You Fix my TV?
While not an issue with the TVs themselves, we’d be remiss not to mention a complaint we see in review after review when it comes to Finlux: the apparently terrible customer service.
Now, to be clear, we stand by the often-overworked customer service representatives who perform a thankless service under great pressure.
The customer service reps seem to give the best service they can with the limitations they’re under.
However, based on the feedback we’re seeing, the company itself seems disinclined to provide necessary services to their customers, even with a perfectly valid warranty.
A frustratingly common experience when calling Finlux customer service seems to involve being told that any problems your TV may be experiencing are caused by user error, and therefore won’t be covered by the warranty.
Even when the user has done nothing but use the TV in exactly the way it’s intended to be used, they will often be told they can’t get a repair or replacement because they must have done something wrong.
Needless to say, this is an extremely frustrating situation to be in.
When considering whether or not to buy a TV from any given brand or manufacturer, the quality of the product is of course a major deciding factor, as well as common problems or things that are likely to go wrong.
Even if a brand is known for certain issues, though, it can still be a worthwhile gamble to go ahead and get one with the knowledge that as long as it’s still under warranty when it breaks, you should be able to get it taken care of.
When the manufacturer does everything in their power to avoid repairing or replacing your defective product, however, this makes even the slightest of issues far more debilitating and is a compelling reason to avoid their products entirely.
Pixel Problems; Why Won’t that Spot on the Screen Go Away?
Ah, the dreaded dead pixel(s), a perennial issue in TVs of just about every brand there is.
That being said, while this is certainly a common issue and not unique to Finlux, it’s worth looking at frequency and timing when it comes to screen failure before deciding whether a TV will be worth the cost.
Many users complain their Finlux TV experiences some form of screen failure within the first couple of years of use. While pixel failure, backlight issues, and more screen problems are likely to affect any TV after a long enough period of use, higher-quality options tend to make it to the five, six, even seven-year mark before such issues crop up.
Needless to say, 1-2 years of full functionality is a rather short lifespan, even in today’s market where nothing seems to last as long as it used to and we’re encouraged to replace most devices well before they fail.
App Crashes; Why Is my Smart TV Crashing?
Another common complaint we’ve seen in multiple reviews is that Finlux Smart TVs have difficulty connecting to apps such as Netflix, and have a tendency to crash when you try to load them.
If you bought a smart TV model, it’s safe to assume you’d like the smart features to work properly, and constant crashes every time you try to load an app are going to be pretty annoying.
Sadly, this issue usually doesn’t have an easy fix.
You can and should try some basic troubleshooting like turning everything off then on again, making sure you have a solid internet connection, and so on, but if basic troubleshooting doesn’t resolve the issue, there’s not much more you can do on the user end.
General Pros and Cons for Finlux TVs
Let’s take a look at the good and the bad when it comes to Finlux.
- Affordable Price Point
- Decent Picture
- Helpful Customer Service Representatives
- Poor Build Quality
- Poor Audio Quality
- Tendency Towards Power Supply Failure
- Tendency Towards Screen Failure Within First 2 Years
- Tendency Towards App Crashes
- Deceptive Company Policy and Refusal to Provide Repair or Replacement Even Under Warranty
Typically, in this kind of article, we like to give you the facts as we understand them and let you make an informed decision for yourself, without recommending any specific course of action on our part.
That being said, we waded through a lot of 1-star reviews to write this article and came across many debilitating issues that seem to crop up around Finlux TVs.
Most damningly of all, there’s the apparent tendency of the company to refuse repair or replacement for issues they deem to be “user error”—even when the user did nothing but use the product as intended.
With all this in mind, we cannot in good conscience let you finish the article without recommending against buying a Finlux TV. While the affordable price point may be enticing, this is one case where you do seem to get what you pay for.