JBL Headphone Problems: 11 Common Issues (Explained)

JBL headphones are high-quality music accessories, perfect for deep bass and crisp treble.

However, some common problems do occur with JBL headphones, most commonly due to misuse, improper storage, or user error.

Let’s look at some of the common issues with JBL headphones:

1) Left or Right Speaker Not Working

JBL Headphones, like any other headphones, can be subject to problems.

The most common being the left or right speaker not working. Most of the time, there is an easy fix.

Wiggle the Wire Till It Works

Sometimes it’s a broken wire inside the headphone, but usually, it’s just a loose contact.

If it’s a loose contact, you can plug the headphones in and wiggle them around until they start working again.

Open Up Headphones (Might Void the Warranty):

If the previous steps don’t work, open up the headphones and check the wires. If you open up the ear cups on JBL headphones, there are two screws at the top of each cup.

You can use a small Philips screwdriver to remove them and then pull apart the two halves of the ear cup. This will expose all of the wirings inside.

Check all the soldered contacts where the wires connect to see if they are correctly connected.

Sometimes a soldering iron will be needed to fix this; soldering irons are easy to find and use.

If you don’t want to use that, you can take the headphones to an electrician to let them fix them.

2) Battery life

JBL’s E55BT headphones have a solid, bass-forward audio performance and are a good choice for those who want to spend under $100 on Bluetooth headphones.

They come in several colors and have great controls that make skipping tracks and adjusting volume easy.

The E55BT are comfortable headphones that feel durable, though they couldn’t quite achieve the 30 hours of battery life JBL promises. 

3) Rashes Caused By Metal Contact

When JBL launched the LIVE 400BT headphones in October 2018, it was an instant hit.

The earphones featured a metal finish and an LED light on the outside of the earpiece.

The problem with them came to light when users complained that they were experiencing discomfort after using them. The main complaint was that the metal finish on the headphones was irritating their skin.

Some users even reported rashes after using them. 

A few people also complained that the Bluetooth connectivity was not up to the mark.

Another user, who goes by the name Mamoon Rashid, posted photos of his rashes on Twitter and said that he had returned his earphones. 

He also wrote a review of the product on Amazon, complaining about the same issue.

4) Poor Audio Quality From The Microphone

If your headphones have a built-in microphone, you can use them for phone calls and voice assistants like Siri or Google Assistant. 

If your microphone is not working correctly, there are a couple of possible causes:

Make sure the volume is turned up on the device you’re using.

The device’s volume control may appear as a physical button or wheel, while other devices (like smartphones) display an on-screen slider.

Make sure your headphones are correctly paired to your device. Instructions will vary by device and model, but try going through the pairing process again to reconnect your headphones if you’re having trouble.

Ensure that the microphone is not obstructed.

Ensure that nothing is blocking the microphone — hair, debris, or earwax can all muffle sound quality from the mic. 

Wired headphones will typically have an inline mic near the cable connector — make sure it’s facing your mouth when you use it for calls or voice commands.

5) Wireless Issues

Another common problem with JBL headphones is a weak wireless signal.

This may happen when you’re far away from your device or in an area with high interferences, such as concrete walls and metal objects. 

A weak wireless signal is usually caused by interference between Bluetooth devices in close proximity to each other (e.g., phones). 

To fix this, turn off all Bluetooth devices within 30 feet of each other and move any Bluetooth headsets at least 20 feet away from all electronic devices (including computers).

Many older Android devices don’t support advanced Bluetooth protocols. 

If you have an older Android phone or tablet but still want wireless headphones, consider using a dedicated adapter that provides a 3.5-mm headphone jack for wired audio output.

6) Audio Cuts In And Out Intermittently

If your JBL headphones aren’t working correctly with Bluetooth devices or are cutting in and out intermittently while listening to music wirelessly, check that they’re within range.

No more than 30 feet from each other. 

Make sure there aren’t any obstructions between them that could be interfering with their performance.

7) One Or Both Sides of the Headphones don’t Play Audio

Check to see if your headphones are compatible with the device you are using (e.g., Bluetooth®)

Ensure that the headphones are fully charged

Make sure that the volume on your device is turned up and is not muted

Turn off any other devices that may be connected to your headphones. This lets your headphones know which device they should be paired to.

Make sure to store them properly on the road:

If you want to connect to a different device, turn off the first device and pair it with the new one. Unplug any cables from your headphones, including AUX and USB cables, then turn back on.

If this does not work, locate the “reset” button on your headphones.

It is usually found in a small hole near the charging port or next to the power button. Hold it in for 5 seconds until the LED indicator starts flashing red and blue (if applicable).

After the LED indicator has stopped blinking, turn back on your headphones

Remove any other devices from nearby pairing modes (Bluetooth®, NFC, etc.)

8) No Power:

The most common cause for this problem is that the batteries are dead and need to be replaced or recharged. Make sure you have fresh batteries in the headphone battery compartment. 

If they’re rechargeable, make sure they’re fully charged.

9) Ear Cushion Problems

The ear cushions on most JBL headphones are removable and replaceable. 

However, improper installation or use can cause problems with the cushions that you don’t want to happen:

If placed over your ears incorrectly, the cushion may fall off.

If placed on the wrong way, it will not fit properly around the speaker and fall off quickly.

If left on for more than a couple of hours at a time, they will begin to deteriorate and eventually fall apart in a short period.

The best way to prevent these issues is to ensure you know how to place them on correctly and never leave them on for extended periods.

10) Loose Headphone Jack

If you are not getting any sound from your headphones, you may have a loose headphone jack.

Before you check the jack, make sure that the headphones are plugged in all the way to the device and that they are turned on. If they still do not work, then check the jack for damage.

You can do this by plugging a different pair of headphones into the same input as your JBL headphones.

If these headphones work, there is a problem with your JBL headphones.

11) Static Noise

If you hear static coming out of your JBL headphones, it could mean that you’re too far away from your stereo or another audio source. 

Move closer to your source to reduce the amount of static you hear.

If you’re close to your source and still have a lot of static in your headphones, try moving other electrical devices away from your stereo to reduce interference. 

You can also try changing the batteries in your transmitter if you’re using wireless headphones.

General Pros and Cons for JBL Headphones:


  1. Sound quality
  2. Comfort
  3. Durability
  4. Noise cancelation
  5. Wide Range of compatibility
  6. Best at the price range


  1. They are expensive
  2. Complex website to navigate for support
  3. Warranty issues
  4. Not all models offer noise cancelation
  5. Bulky size
  6. Some JBL models do not allow users to choose between stereo and mono modes


JBL headphones are one of the leading brands of headphones, and rightly so. They have some incredible features and specifications to offer. 

Luckily most of the problems are easily fixable and can be found on most brands of headphones. 


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