Problems With Spotify Verification Email? (3 Known Issues)

Email verification: it’s one of those ubiquitous little chores that everyone in the 20th century is familiar with whenever signing up for a new service or changing your account info.

And just as nearly everyone is familiar with the practice, so too do we all have stories of the times this little identity check chore fails to function at all.

Spotify is no stranger to this issue, as—like nearly all online services—it does have an email verification system and sometimes it fails.

With that in mind, today we’re going to take a close look at the three main ways this system can fail, and what to do about it!

Person holding a brand new Apple iPhone XS with Spotify logo on the screen. Spotify is a popular commercial music streaming service.

No Such Address: What to Do if Your Email Address Is Out of Date

Let’s say you signed up to Spotify ages ago, and you don’t use the email address you originally registered with anymore.

Then Spotify needs to verify your email address again.

What now?

Well, first off, you should know this is not an uncommon occurrence; if you’re in this situation, you’re certainly not the only one who’s ever dealt with it.

Any number of things could prompt Spotify to ask for a fresh email verification, including simply the passage of time.

The good news is that all you have to do is tap the “Edit Email Address” button in the app to resolve this issue.

This option should appear alongside the “Send Email” button when the app requests verification.

Clicking on the edit button should allow you to update your email address, and then send a verification email to your updated address so you can actually finish the process.

Where’s that Email? What to Do When You Don’t Receive One

Easily the most common and most frustrating email verification issue is when you simply do not receive an email at all.

This can lead to a frustrated loop of tapping the “Send Email” button, being asked to click the link in the email, being unable to comply due to not receiving one, and trying again in futility.

The good news here is that this issue can usually be resolved.

The bad news is that it’s not a cut-and-dried issue because there are several possible reasons why you can’t get the email.

The first thing you should do is check your spam email folder; this is the most common cause of this issue and should therefore be ruled out first.

If you do find the verification email in your spam folder, you should make sure to mark it as “not spam” to avoid a repeat occurrence in the future.

If it wasn’t in your spam folder, the next thing you should do is check any email filters you may have applied.

If you have set emails from Spotify to be filtered and sent directly to the trash, spam, or archived emails for whatever reason, this could be your problem.

If you find such a filter, remove or edit it so you can receive Spotify emails normally, then try again.

If that didn’t work either, the next thing to try is reloading the Spotify app and attempting the process again.

If it’s still not working, you should contact Spotify customer service.

Suspicious Correspondence: What to Do with Possibly Fraudulent Emails

This last one isn’t an issue originating from Spotify or its services, but rather from scammers who want to appear as if they are sending you legitimate Spotify correspondence.

Regardless of whose fault it is that this happens, it’s certainly worth mentioning here because it can easily make one suspicious and hamper the normal functionality of the system.

We also have an article with related problems with Yahoo emails.

Scammers often put a lot of effort into making their fraudulent emails appear as legitimate as possible, copying the real company’s branding, style, and logos.

This is generally done with the intent of gaining access to your Spotify account, which the scammer can then use in any number of ways to profit from your misfortune.

There are two important pieces of knowledge you should be armed with to avoid this ever happening to you.

The first is the address from which you’ll be contacted by official Spotify representatives or automated systems: it should always end with “”

While scammers can get very creative with replicating the appearance of an official email, there is generally no way for them to actually hijack the official email address.

This means that if the sender’s address ends with “,” it’s almost certainly legitimate, and if it doesn’t, it almost certainly isn’t.

However, even if it does end in the correct domain, if you’re still uncertain about an email, you can use the next tip we’re about to give you to check, just to be sure.

The second piece of information you should have is that Spotify has a fraud-identification system you can use if you’re ever uncertain about any email’s legitimacy.

All you have to do is forward any suspicious emails to “” and you should get a reply that lets you know whether it’s legitimate or not.

Armed with this knowledge, you should have everything you need to avoid phishing attempts and be secure in your email-based dealings with

Please also read our article all about Spotify and viruses.

General Pros and Cons of Spotify’s Email Verification Service

Like most such services, Spotify’s email verification system certainly has flaws but also performs a vital service.

Let’s close out with a quick pros and cons list to break it all down:


  • The service allows Spotify to verify that you really hold the email account you say you do, preventing fraudulent activity.
  • If you suspect you have received a fraudulent verification request, you can forward it to
  • While it’s annoying when things don’t work quite right, the majority of the time, this service functions smoothly and without issue.


  • It can be tedious when a verification email you must respond to has been sent to an outdated address.
  • It can also be quite frustrating when you simply do not receive a verification email at all when you’re supposed to.
  • Unfortunately, there are plenty of scammers out there who will try to send you seemingly legitimate “verification” emails with the intent to steal account info.


Spotify Account Help: Verify Email Address

Is this Spotify Email Legit?

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