Scrolling Problems On Spotify? 3 Known Issues (Solved)

In the last couple of years, Spotify has gained massive popularity and become one of the world’s largest streaming services. 

With more than 90 million songs and 5 million podcast titles in its catalog and developers constantly working on new features and making changes to the existing ones, Spotify users always have something to look forward to.

However, some users have reported that they are unable to scroll efficiently through the platform.

In this article, we will look at the known scrolling issues and how to resolve them.

The Spotify Scroll Bar is Not Working or is Missing

Many Android users have reported that the scroll bar on Spotify tends to go missing, especially when scrolling through ‘Liked Songs’.

We have found that there are certain steps that can help you get your scroll bar back.

Although the complaints have been more vocal from the Android community, we have added steps for iOS, Windows, and macOS users to have on hand should they find themselves in this pickle.

The first place to start would be to restart the app by force-quitting. At times even the best apps have minor glitches, and force-quitting will help resolve them.

Follow the steps below to force-quit Spotify.

How to Force Quit on Android and iOS devices:

• Go to the running apps screen.
• Android: When Spotify opens on your screen, swipe up from the bottom of the screen in the direction of the ‘x’ that will appear.
• iOS: Double-tap the home button on your device or slowly swipe up if you don’t have a home button. Slide up on Spotify to close the app after scrolling through the open apps.

How to Force Quit on macOS devices:

• To open the force quit application menu, hold down the ‘option+command+escape’ keys.
• Alternatively, click the Apple icon in the upper left corner and select ‘Force Quit’
• Click on Spotify and then ‘Force Quit’ from the Force Quit screen.

How to Force Quit on Windows:

• To access all currently running programs, launch the Windows task manager by pressing the keyboard shortcut ‘Ctrl+Shift+Esc’
• To force the application to close, click Spotify and then ‘end task’
• Check to check whether the problem is fixed by restarting Spotify.

The next thing would be to reboot your device; below are the steps to reboot your device.

How to Reboot an Android Device:

• Hold down the power button and select the ‘Restart’ option when it appears on your screen.
• Alternatively, hold down the power button until the device turns off and the device’s logo appears.

How to Reboot an iOS Device:

• Hold down the volume and side buttons until the power-off slider appears.
• Drag the slider to turn off your device, then wait 30 seconds.
• Press and hold the side button (located on the right side of your iPhone) until the Apple logo appears to turn your smartphone back on.

How to Reboot a macOS Device:

• Hold down the Command and Control keys, as well as the power button (or, depending on the Mac model, the Touch ID / Eject button), until the screen goes blank and the computer starts up again.

How to Reboot a Windows device:

• Click on the ‘Windows’ icon key on the keyboard, or click on the’ Windows’ icon in the bottom left corner of your screen.
• Click on the Power icon, then select ‘Restart’

Spotify is scrolling too Slowly

A large number of users have recently reported that scrolling through their favorite playlists has become a tedious task because of the lagging.

It is speculated that when users scroll through a playlist with over 100 songs, the app starts glitching as they scroll past the 200 mark.

Although the cause is unclear, we have some tips to help you get your app in working order.

With Spotify allowing users to sign into a maximum of 5 devices, it is possible that being signed on simultaneously can contribute to the lag. 

Start by logging out of your Spotify account from all devices using the steps below:

• Open a browser and navigate to www.spotify.com.
• The Profile icon will be in your screen’s upper right corner.
• Choose ‘Account’ from the drop-down menu after clicking it.
• Scroll to ‘Sign out Everywhere’ and confirm by clicking on it.

Another suspected cause is corrupted files in the cache and an overloaded cache.

The cache contains all data relevant to now playing music and previously played tracks.

It consumes a considerable amount of a device’s storage space, which causes the app to be sluggish and, occasionally, causes the app to crash.

Below, are the steps to clearing Spotify’s cache:

How To Clear Cache on iOS devices:

• Start by opening the Spotify app.
• Select the ‘Settings’ icon.
• Tap on ‘Storage’
• Select ‘Delete Cache’

How To Clear Cache on Android devices:

• Open the settings of the phone.
• Tap ‘Apps’ and select ‘All Applications’
• Choose ‘Spotify’
• Choose ‘Storage’, followed by ‘Clear Cache’

Also, note that clearing the cache will not adversely affect your listening experience; instead, it will improve it.

If you still don’t have any luck, you may need to run a clean install of Spotify. 

A proven way to fix a lag is by performing a clean reinstall; this will wipe any ‘bad’ file or bug.

Here are the steps to running a clean install of the Spotify app on iOS and Android devices:

How to Run a Clean Reinstall of Spotify on iOS Devices:

• Go to Settings > General > iPhone Storage and open it.
• Choose Spotify.
• Confirm by tapping the ‘Offload App’ button. The app will be deleted as a result, but the document data will remain.
• Choose ‘Delete App’ and make your selection. The remaining document data will be removed after this.
• Turn off your device and hold off for a while.
• Restart your device and install Spotify again.

How to Run a Clean Reinstall of Spotify on Android devices:

• Go to Settings > Apps.
• Choose Spotify.
• A drop-down menu will appear, tap on ‘Storage and Cache’ then ‘Clean Storage’
• Return and press ‘Uninstall’ when finished.
• Toggle to ‘Internal Storage Android Data’ in the File Manager by opening it.
• Search for and remove ‘com.spotify.music’
• Switch off your smartphone, then wait a while.
• Reinstall the Spotify app on your smartphone after turning it on.

The Spotify Desktop App has a Bug Preventing Users from Scrolling

Spotify recently had a technical glitch from their end where Spotify desktop app users could not scroll upwards when moving a song in a playlist.

Spotify since then has assured its users that the bug was fixed with the next update, but it would seem that many users are not aware of this.

If you are also struggling with your desktop app, the most important step is to start by updating your app.

Here’s how to update your Spotify desktop app:

• Launch Spotify on your desktop and sign into your account.
• Tap your username.
• If you are able to see the ‘Update available’ button, click it.
• If the update is available, a blue button will also appear in the arrow. Your application is already updated if you cannot locate the blue button or the Update available button.

If this doesn’t work, you should try running Spotify in compatibility mode in Windows.

This will help the software to run on the system. 

Use these steps to run Spotify in compatibility mode

• To open the Run utility, press the Windows + R keys at the same time.
• Enter “C:\UsersYourUsername\AppData” without quotation marks and press OK. Make sure you enter your username.
• On your screen, a File Explorer window should appear. Select the Local folder by double-clicking it.
• Go to the Microsoft > WindowsApps directory.
• Once you’ve navigated to the correct folder, right-click the Spotify.exe file and select Properties from the context menu.
• Check the Run this program in compatibility mode for: checkbox under Compatibility mode. Select Windows 8 from the drop-down menu.
• Click Apply and then try to open the Spotify app. It’s also a good idea to restart your system.

Another tip would be to perform a clean reinstall of your desktop app and follow the steps below for macOS and Windows.

How to Run a Clean Reinstall on macOS:

• Exit ‘Spotify” then open ‘Finder’
• Select ‘Go’ from the top menu, then press the ‘Option / Alt key’ and select ‘Library’
• Delete the com.spotify.client and com.spotify.client.helper files by running ‘Caches’
• Select the back arrow.
• Go to ‘Application Support’ and delete the Spotify folder.
• Reboot your Mac.
• Install and reinstall the app.

How to Run a Clean Reinstall on Windows:

• Exit ‘Spotify’
• Navigate to ‘Settings’ from the Start menu.
• Navigate to the Control Panel.
• Select ‘Uninstall a program’
• Select ‘Uninstall’ after selecting ‘Spotify’ from the list.
• Follow the instructions on the screen.
• Enter%AppData% in the ‘Start’ search bar. This will open AppDataRoaming.
  • Delete every Spotify folder.
• Delete all Spotify folders by going to AppDataLocal or C:Users*USERNAME*AppDataLocal.
• Start your computer again.
• Install and reinstall the app.

General Pros and Cons of Spotify

Pros

Spotify is definitely part of the cream of the crop when it comes to content streaming. Any song you can think of, you’re very likely to find on the platform.

Additonally you can enjoy your favourite podcasts.

Check out our article about what you get for free with Spotify for more information. 

Cons

You may experience issues with scrolling such as:

• The Scroll bar is not working or going missing
• Spotify scrolling slowly
• A desktop bug that prevents users from scrolling

Sources

Spotify scroll bar not working in ‘Liked’ Songs section issue escalated