Spotify Premium offers users a better listening experience with all the added features. This subscription has to be paid for, though.
Since you are making monthly payments, it is important that Spotify Premium is working. Some Premium users have voiced frustration that their premium service is not working as it should be.
This article investigates common Spotify Premium issues and what you can do to fix them.
1. Your Payments Are Not Reflecting
Spotify Premium is a paid service, and it will only work if you continue to pay your subscription fee.
However, life happens, and it is possible that you may have neglected to pay this bill on time or at all.
If your premium account is not working across multiple devices, we recommend that you check your payment status.
If you find that your Spotify payment is under ‘pending’ on that month’s bank statement, there is a possibility that it has not been processed successfully.
When you make a payment, your bank sets aside the funds under ‘pending.’ If the payment isn’t successful, the pending status terminates, and the funds get sent back to you.
If your plan is through another company (e.g., your mobile or internet service provider), they deal with your payments.
You will be required to ask them about anything related to subscription fees.
To find out who the provider is, or to contact them directly, follow these steps:
- Navigate to ‘Account overview’
- Go to ‘Your plan’
- Select the contact link below ‘Payment’
To avoid any issues, always ensure that you have sufficient cash in your account before the debit order goes off and have the contact number of the correct company that processes your payments on hand.
2. There Are Issues With the Spotify App
If you are a Premium subscriber but you aren’t benefitting from Premium features, it is possible that your App is the culprit.
Below, we have a list of troubleshooting tips we recommend trying to get your premium service functioning smoothly once again.
Log Out and In Again
This can signal an update to your device and account.
Also, make sure you are using the correct login details. It is possible that you used another account for your Premium subscription.
It is possible that another version of the app is available, and that should fix any bugs.
Here’s how to update Spotify:
Firstly, we recommend that you turn ON automatic updates, this way you will always be running the most up-to-date version of the site.
Here’s how you can manually update your Spotify app on iOS:
- Launch the ‘App Store’
- Select your ‘Apple ID image’ found in the top right corner.
- Locate ‘Spotify’, and select ‘Update’
Tip: If Spotify doesn’t appear, your app has the latest update already.
Update Spotify on Android using these steps:
- Access the Google Play Store.
- Type ‘Spotify’ in the search bar.
- Choose ‘Update’
Update Spotify on Desktop using these steps:
When there is an update available, a blue dot is visible beside the menu button in the top-right corner of the screen:
- Select ‘Updates available’ found in the top-right.
- Select ‘Update Available’. ‘Restart Now’
Reinstalling the app also ensures that you get the latest upgrade.
Other Troubleshooting Tips
- Update your device’s software.
- Look up @SpotifyStatus on Twitter to find out if this is a known issue affecting all users.
- Use Spotify’s Community’s Ongoing Issues board for troubleshooting tips and information.
Remember: If you can’t find a post dealing with your particular issue on Community, you can post about your problem and get assistance from other Community members.
- Close apps that aren’t in use.
- Delete your device’s cache.
The cache is stored data on your device’s memory. Clearing the cache can assist in fixing issues and bugs that might pop up.
3. You Have Been Removed From a Plan
Spotify Family offers six premium accounts for family members. If you are part of this subscription and you aren’t able to use your account, find out if the person acting as your account manager has removed you from the package.
Alternatively, you might have lost access if you can’t be verified.
You can request that the manager reinvite you, or you can get another Premium plan.
4. You Are Trying To Use Spotify on Multiple Devices Simultaneously
Spotify permits premium users to install the app on up to five devices.
That said, you are only allowed to stream music on a single device at once. If you start playback on another device, the playback on the device you started listening on will stop.
This is the case unless you are part of a Family plan, which allows you to stream from more than one device simultaneously.
5. Spotify Premium Is Not Allowing Downloads
Many users have reported that at times Spotify does not them to download content. The simplest way to rectify this is to log out and back into your Spotify account.
Spotify allows users to sign in through their Facebook accounts. If your premium plan is linked to your email, there will be an issue logging in.
If all the other premium features are available apart from downloading songs for offline use, you should check if you have reached the 10,000 songs download threshold.
Also, investigate whether you have surpassed the device limit.
You have exceeded the limit if you get the “Device Limit Reached” error message. And, unfortunately, you will be required to remove a device.
Here’s how to remove a device:
- Launch your ‘Spotify account page’
- Select the ‘Sign out everywhere’ button to sign out of all the devices linked to your Spotify account.
- Then, sign in to the correct amount of devices.
General Pros and Cons of Spotify Premium
Spotify Premium is an excellent option for music and other listening content enthusiasts. It allows you to download music. And, you can enjoy uninterrupted Ad-free content.
Songs can be played in any order and at a greater sound quality.
- If your payment does not go through timeously, you will miss out on the premium features.
- Issues with the app affect your premium experience.
- If you are part of a duo or family plan, the manager might remove you.
- You are not allowed to stream music on more than one device simultaneously.
- You can only download 10,000 songs on a fixed number of devices.
Spotify Premium is an excellent plan that offers more benefits to users than the free plan.
These benefits are not without the occasional fault, and there are certain limits that users need to be mindful of.