Spotify Offline Problems? 5 Known Issues (Solved)

One of the many benefits of using music streaming platforms such as the popular Spotify service is the fact that you can enjoy listening to all your favorite music from your favorite artists globally, online and offline.

However, sometimes issues creep in; you’re trying to stream, and your devices keep going offline, or, you’re trying to play music without the internet, and your tracks just won’t play.

In this article, we explore the ways in which to identify and fix potential offline problems.

Spotify app in a mobile phone

Offline Mode has been Enabled

Spotify’s feature to enable or disable Offline Mode on user devices is what allows you to determine how you are listening to your music at the time.

Offline listening is possible without an internet connection, where you can freely listen to your downloaded music library but with limited use with the rest of the application.

If you, however, are connected to the internet and are unsure as to why your Spotify keeps notifying you that you are listening in Offline Mode, the first thing you would need to do is to check your settings and check if Offline Mode has been enabled when it should not be.

In order to check your settings and disable Offline Mode, perform the following steps on your mobile or tablet/iPad Android or iOS device:

  1. Launch Spotify on your device.
  2. Select the ‘Home’ button.
  3. Select the ‘Settings’/’cog icon’ icon.
  4. In the ‘Playback.’ Section, check to see whether Offline Mode is enabled and disable it.

For Desktop Spotify users, disable Offline Mode using the following steps:

  1. Mac users: In your ‘Menu’ select ‘Spotify’
  2. Windows users: Under the ‘Windows menu’, choose ‘File’
  3. Disable Offline Mode if it is enabled.

Your Network Settings are Causing Spotify to Glitch

Streaming music or podcasts on Spotify requires an internet connection, either in the form of Wi-Fi or by using your Mobile Data.

Sometimes, your problems can be caused by Wi-Fi connection issues. This can cause your Spotify to pause mid-track or cause other faults when using the app.

In this case, checking your router and performing troubleshooting can help.

You can do this in a couple of ways:

Troubleshoot ideas How to troubleshoot
Start the router up again
  • Disconnect and restart your router.
  • Consult your router website for any help on doing this safely.
Startup Wi-Fi again
  • Go to your Wi-Fi ‘settings’
  • Turn ‘W-Fi’ off
  • Allow 30 seconds to pass.
  • Turn ‘Wi-Fi’ on again.
  • A better connection will be likely.
Assess any limitations
  • Check for ‘shared’ or ‘public networks’
  • These can cause some limitations in the network.
Change Wi-Fi or data
  • Sometimes a change in Wi-Fi and data can help with a better connection.

Your Cache is Overloaded

Cached data is known to cause some issues with applications as different unnecessary files get stored on your device.

The cache is where temporary files are stored so that your device can retrieve the data faster. So, in the case of Spotify, these files are stored on your device’s memory to enable the app to find and play your tracks quickly – to avoid you waiting for the app to respond.

This issue can be a problem for streaming and playing downloaded tracks.

Sometimes cached data files need to be cleared for an application to work properly again. The same needs to be applied to Spotify cached data.

Cached data can be removed in the following ways:

For Android users:

  1. Go to ‘Settings’ and choose ‘Apps’
  2. Launch your ‘Spotify’
  3. Select the ‘Storage’ option.
  4. Choose ‘clear cache’ and see if the problem persists. If so, remove all ‘data’

For iOS users:

  1. Go to ‘Settings’
  2. Choose the ‘General’ option.
  3. Select ‘iPhone Storage’
  4. Launch ‘Spotify’
  5. Choose the ‘Offload App’ option.

 If this does not work, you need to uninstall Spotify from your device and reinstall it again.

Note: Clearing the cache will not delete any songs from your playlists. It will clear temporary local downloaded files.

Your Device is Set to “Battery Saver” Mode

At times, some Spotify users have experienced problems with the app bouncing on and offline when it comes to their device battery status.

Offline problems have occurred when devices are in their ‘Battery Saver’ mode. This setting can sometimes “instruct” your phone to reduce certain activities to save battery; thus your Spotify app becomes glitchy.

This issue can be resolved by switching OFF your ‘Battery Saver’ mode while using Spotify. Here’s how to do this:

  1. Go to your ‘Settings’ and Choose ‘Apps’
  2. Select ‘Spotify’
  3. Now tap the ‘Battery’ option.
  4. Set your ‘Battery optimization to whichever setting does not use or switch to ‘Battery Saver’ mode.

Your Web Settings are Interfering with Spotify Web Player

Users who listen to their Spotify directly from the web off their PCs have also reported that the Web player is not functioning optimally.

If you are certain that your internet connection is strong, there may be another culprit.

Problems can be due to cache and cookies, browser extensions and adblockers as well as VPN/proxy interferences.

To address some of these problems, users can try the following:

  • Remove cached data and cookies from your browser.
  • Browser extensions and adblockers need to be turned off.
  • Users need to turn off VPNs and Proxies.
  • Sign-in and out of the application may be required too.

General Pros and Cons for Spotify

Spotify is one of the most popular music streaming platforms. Some Apple users even prefer Spotify over Apple Music itself, and there are a number of reasons why this is the case.


Simple to use
Users have identified Spotify as being much simpler to use when it comes to user-friendliness and overall user experience.
Music producers, artists, and listeners can enjoy smooth and seamless features for the release of music onto the platform as well as for general listening.

Spotify has also made discovering different genres of international and local music really easy with their suggested playlists and song recommendations.

Works well on all systems
No matter what operating system your device runs on, Spotify will work.

Users can enjoy their experience on iOS, Android, Mac, and Windows operating systems making the platform very accommodating and helping it to stand out against others.

Immense music library
Spotify has a diverse music library consisting of not only music but a choice between podcasts and audiobooks. This gives users more variety in terms of the listening options they have available to them.

At the time of writing, Spotify has a catalog of over 80 million songs!

Spotify works well with other apps
Users certainly enjoy the perks that come with connecting Spotify to your various social media apps. With the free version of Spotify, users can link their Facebook and Twitter accounts.

What makes this even more interesting is how your listening is made visible to your social media audience, meaning your followers get a glimpse into your music taste. Other apps that can be linked to your Spotify include:

  • Google Play
  • Rdio
  • Songkick
  • Deezer

Spotify radio
Users enjoy this feature as it helps to sort of personalize their listening experience for them, especially if they are unsure of what they like to listen to.

The best part is, this feature is available on both the Free and Premium versions of Spotify.

Free and Premium versions of Spotify
Users have the great option of either enjoying the Free version of the platform or paying for the Premium version that comes with a lot more features and fewer limitations.

Premium subscribers can download up to 10,000 songs and podcasts on 5 devices, while Free users are only able to download podcasts.

Connecting devices to Spotify
Spotify now allows you to connect your tablets and mobile devices to other streaming devices like Apple TV, Chromecast, and others. Streaming through your home audio devices is made easy with this option.


  • The Offline Mode setting prevents streaming altogether
  • Streaming music relies on a strong network connection
  • Spotify can glitch when the cache is overloaded
  • Battery Enhancement can cause Spotify to function poorly
  • Web Settings can interfere with the Spotify web player


Spotify is Offline
Spotify says it is offline even on Wi-Fi? 
16 Pros and Cons of Spotify

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