Web applications are a brilliant convenience, they don’t need installation or slow down your system, and a great example of this is the Spotify web player.
The Spotify web player should be one of the most loved websites in the world as it lets you access the Spotify musical universe directly through your web browser.
As amazing as it is, it, unfortunately, is also flawed, with many users reporting issues with it not working correctly on Safari.
In this article, we explore Spotify problems on Safari and look to provide troubleshooting tips to resolve them.
Table of Contents
The Spotify Tab is not Responding
Many users have complained about trying to open Spotify on their Safari browser, and it doesn’t respond.
We have several tips for you to try should you find that Spotify keeps closing itself or blacking out.
Open The Web Player in Incognito Mode
It is possible that a feature or an extension on Safari may be causing interference with the Spotify web player.
To rule this out, you should open the web player in a private window.
You might be wondering, how will this help?
A private browser window will not be encumbered with browser extensions or cached information, and changes in cookies and website data are not saved, which can interfere with how a normal browser loads.
Follow the steps below to open the Spotify web player in a private window:
- Launch the Safari app on your device.
- Click on ‘File’ then ‘New Private Window’
You will know that you’re in incognito mode when the search field is dark with white text.
If Spotify opens and functions without any issues, then there could be browser extensions that are causing the problem and if that’s the case, then you’d need to disable browser extensions.
Turn Off Browser Extensions
Safari extensions extend Safari’s functionality, allowing you to browse the web the way you want.
Extensions can display useful information about a webpage, show news headlines, assist you in using your favorite services, change the appearance of web pages, and much more.
Extensions are an excellent way to customize your browsing experience.
As great as these extensions are, they can be a catalyst for online streaming playback issues.
The steps below will guide you to turn off browser extensions on Safari:
- Open Safari on your device.
- Click on ‘Settings’ (or Preferences), then tap on ‘Extensions’
- Uncheck the boxes next to the extensions to turn them off.
- If you wish to uninstall an extension, tap on the ‘Uninstall’ button.
If you’ve turned off the extension and you still experience the same problem, the issue could be your device’s firewall.
Disable Your Device’s Firewall
Due to security concerns, the firewall settings on your Mac may prevent Spotify from operating as intended.
The programs used by Spotify must be let through your firewall.
Use the steps below to disable the firewall:
- Open the Apple Menu and select ‘System Preferences’
- Tap on ‘Security & Privacy’
- Click on the padlock to unlock it, you will need to enter your password to make changes.
- Select the ‘Firewall’ settings.
- Click the ‘Add’ button, choose the Spotify app from the pop-up menu that appears, click ‘Add,’ and then click ‘OK’ to allow the Spotify app and service to connect.
- Choose Apple menu > System Preferences > Security & Privacy > Privacy > Files and Folders, then check to see if Spotify is listed and enabled in the Security & Privacy settings.
- Step 7: Reopen Spotify once more.
Moreover, remember that Spotify may be prohibited if you’re using a public computer connected to your employer’s or school’s network.
The Spotify website shouldn’t load at all if this is the case.
Songs on the Web Player won’t Load
There are certain instances where the songs you’re trying to load are considered to be protected content.
Usually, Spotify will alert you with a notification box that says, ‘Playback of protected content is not enabled’.
To allow unrestricted access, you can use the steps below:
- Open the Apple icon and select ‘System Preferences’
- Tap on ‘Parental Controls’
- Click on the padlock icon in the bottom left, and enter your password.
- Click Unlock.
- Select your user account from the left pane. Click on ‘Allow unrestricted access to websites ’ and save your changes.
Another reason why you may find your songs not loading is that you’re signed into many devices. Spotify allows users to sign in on up to 5 different devices.
It is not supposed to be an issue but it can happen that the interaction between the different devices can affect playback.
To resolve this, you can use the steps below:
- Launch Spotify on your web browser.
- Now launch the Spotify app on your phone.
- Tap on the gear icon to open ‘Settings’
- Scroll to ‘Devices’
- Different devices that you’re signed on to will be displayed.
- Switch between the devices, then finally select ‘Web Player’
This can trigger the web player to play your songs again.
Alternatively, you can sign out of all your devices with the steps below:
- Launch Spotify on your Mac device.
- Open the ‘Account Overview’ page.
- Click on ‘Sign Out Everywhere’
- You should be signed out of Spotify on all of your devices.
- Sign in to Spotify again.
An unstable connection can also cause your web browser to lag, which can result in your songs on the web player not playing.
If you try to load other pages and there is a lag in their loading, then you should consider that the fault lies in your internet connection.
The first thing would be to restart your router and then try loading your browser pages again.
If the lagging continues, then your next stop is to disconnect your device from the network completely.
The steps below will help you to do this:
- Open the Apple Menu.
- Scroll to ‘System Settings’ and tap on ‘Wi-Fi’
- Select ‘Details’ next to the connected network
- Now click on ‘Forget this network’ and then select ‘Remove this network’
- Give it a few minutes, then reconnect to the network again.
Please also read our article about why Spotify keeps connecting and disconnecting – with solutions!
Spotify Web Player keeps Freezing or Won’t Play at all
If your Spotify web player doesn’t launch at all, it could be because the DNS cache is full; thus it may have glitches.
What is DNS?
- The Domain Name System, or DNS, converts human-readable domain names (like www.techpenny.com) into computer-understandable IP addresses (for example, 192.0.2.44).
- Numbers are used by every device connected to the Internet, including your laptop, smartphone, and the servers that host the content for huge retail websites.
- The term “IP address” refers to these digits.
- You don’t need to memorize and input a long number when you open a web browser and visit a website.
As an alternative, you can type a domain name like example.com and still land on the correct page.
Nowadays, a lot of computers attempt to deliver better Internet service by locally caching web pages and related data.
And after that, loading a website is quicker and simpler, but occasionally, it might cache incorrect data or errors.
The page won’t open as a result, nor will the Spotify Web Player.
In this situation, you should remove all of your browser’s cached data, including cookies, history, temporary files, and so on.
You can also clean up the DNS cache on your PC.
The DNS cache flush option in the Safari browser is hidden within the Develop settings. You must first enable the Develop menu before you can access the option to clear the DNS cache.
You can use the steps below to clear the DNS cache on your PC:
- Navigate to the Safari menu bar and select the ‘Safari’ option. Select the ‘Settings’ option.
- Now, check the box next to the ‘Show Develop’ menu in the menu bar. Close the window with advanced settings.
- Return to the Safari menu bar and select the ‘Develop’ option.
- Finally, in the drop-down menu, select ‘Empty Caches’. It will clear the DNS cache in the browser.
Another way to fix your web player not playing is to log out of your Spotify Account.
Being logged on to multiple devices can confuse Spotify as a platform causing it to freeze.
You can follow these steps to log out of your Spotify Account on all your synced devices:
- Choose ‘Profile’ by clicking the icon on the Spotify Web Player page.
- Choose ‘Log Out’
- You can select ‘Sign out everywhere’ if you have numerous devices signed into your Spotify account.
- Press “Ctrl/Fn + F5” to reload the Spotify Web Player page after signing out.
- Finally, sign back into your account by visiting the Spotify Account Login Page.
General Pros and Cons of using Spotify on Safari
Using Spotify on Safari is convenient because you don’t need to install an app this is a web-based page.
The interface has a sleek designed, is user-friendly and straightforward to use.
- The opened Spotify tab tends to glitch and not open
- Songs on the web player won’t play
- Spotify web player keeps freezing or won’t play at all