Whether you’re going to work, are on vacation, or simply want to unwind at home, Spotify is an excellent service for streaming content.
However, Spotify can frequently disconnects and loses its connection, either randomly or at regular intervals – which is inconvenient and can be quite frustrating.
This article looks at the causes of the frequent disconnections; keep reading to discover what to do when Spotify keeps losing its connection.
The Internet Connection Is Unstable
When Spotify streams your favorite music, it requires a significant amount of bandwidth from your Internet connection to function properly.
This is why when you’re troubleshooting why Spotify is dropping out, you should consider your Internet connection.
This is particularly true if you connect over mobile data rather than Wi-Fi.
This will not be an issue if you download all of your songs for offline listening.
However, not everyone has access to this feature if they are using Spotify Free, and not everyone has the necessary storage space.
As a result, it is critical to ensure that you have a stable network connection. Check your phone’s Wi-Fi connection and signal strength.
Launch a web browser on your device and try to load a website to test your internet connection.
Your internet connection is most likely to blame if the website loads slowly or not at all.
If you’re unable to access a strong internet connection, it is advisable to decrease your streaming quality.
Spotify allows its users to select the streaming quality they wish to use – the higher the stream, the greater the bandwidth required.
Follow these steps to decrease the streaming quality:
- Open Spotify on your device and tap on the gear icon in the top right corner of your screen.
- Now open ‘Settings’
- Select Music Quality then choose between ‘Low and Normal’
Low Power Mode is Enabled
Every mobile device has a low power setting that scales back background activity to extend battery life.
Low power mode frequently disables automatic mail retrieval, downloads, and background refresh for programs.
Other times, it might interfere with your Spotify stream, causing the app to disconnect randomly.
Here’s how to disable Low Power Mode:
How to disable Low Power Mode on an iOS device:
- Open ‘Settings’ on your device.
- Tap on ‘Battery’ then toggle off ‘Low Power Mode’
How to disable Power Saving Mode on an Android
- Launch ‘Settings’ on your device.
- Tap on ‘Battery and Device Care’ and then select ‘Battery’
- Now disable ‘Power Saving’
You’re Signed into Multiple Devices
Spotify, in its innovation, allows users to sign into up to 5 devices.
However, when you’re signed into the same account on multiple devices, you cannot play music simultaneously; one of the devices will be disconnected.
In this case, you will need to sign out from all your devices and then log into the one you’re trying to connect from.
Here’s how to sign out of your devices:
- Open your web browser and go to www.spotify.com
- Log into your account and click on the Profile tab.
- Scroll to ‘Sign out everywhere’ and confirm.
Data Saver Mode is Activated
Even with poorer sound quality, streaming music online demands a decent broadband connection.
When enabled, Data Saver mode saves mobile data by limiting how much data your apps use.
This setting can interfere with smooth audio playback by slowing down your internet speed.
Spotify has its own Data Saver mode that restricts the bandwidth used by the app when streaming over cellular networks.
If Spotify on your phone keeps disconnecting, you might want to turn off your data saver.
We’ve listed the guidelines below for turning off this setting on your device:
- Launch the Spotify App on your device.
- Open settings by tapping on the gear icon.
- Scroll to Daver Saver, if it is on, toggle it OFF.
On the other hand, you could save data by downloading the music you want over Wi-Fi. Simply ensure that you have enough storage space to store all of your favorite songs.
Spotify has Restricted Data Usage
This issue is particularly prevalent in Android devices.
An Android app’s performance may suffer if its data usage is restricted, and it may also be unable to connect to the internet.
This may be the cause of Spotify’s disconnection problem.
Allow Spotify to use unlimited data on your Android device to prevent this by following the steps below:
- Press and hold the Spotify icon from your Apps.
- Wait for the info icon to appear and tap on it.
- Select ‘Mobile & Wi-Fi’ and turn the toggle for ‘Enable Unrestricted data usage’
- Restart your device, then launch Spotify.
There are Too Many Apps Open on your Device
Your audio may stall while Spotify is playing if you have several active apps that are playing music or sounds, such as auto-plays, advertisements, or notifications.
Close any other apps that use audio to fix this issue, or switch your device to Do Not Disturb mode to turn off all other notifications.
Here are the steps to closing the many open apps on your device:
How to Close Apps on an iOS device:
For iPhone X and later:
- Swipe up from the bottom of the screen on the Home Screen, then stop in the center of the screen.
- To find the app you wish to close, swipe right or left.
- Slide up on the app’s thumbnail to close the app.
For iPhone 8, SE, and earlier:
- To display the most recent apps you’ve used, double-click the Home button.
- To find the app you wish to close, swipe right or left.
- To close the app, swipe up on the preview window.
How to Close Apps on an Android device:
- Swipe up from the bottom of the home screen to open your recently used apps.
- Press and hold the thumbnail of the app you wish to close and swipe the thumbnail up.
Your Spotify App is Outdated
If you are using an outdated version, apps like Spotify may behave strangely.
All apps should be regularly updated because doing so fixes any bugs and other problems from earlier versions.
For this reason, it’s a good idea to have all of your Android and iOS apps set to get automatic updates.
Alternatively, you can manually upgrade the Spotify app through the Play Store or App Store using the steps below.
How to update Spotify on an Android device:
- Launch the Google Play Store on your device.
- Tap the profile icon in the top right corner.
- Then select ‘Manage apps & device’. The phrase “Update available” appears on apps that have updates available.
- If it appears next to Spotify, click Update.
How to update Spotify on an iOS device:
- Launch the App Store on your device.
- At the top of the screen, tap your profile icon.
- Scroll down to see release details and upcoming upgrades.
- To only update Spotify, select “Update” next to it, or select “Update All” to update all your apps.
Data in the Spotify Cache is Damaged
The cache is a temporary folder where data is kept to speed up app loading time.
Spotify caches data that is often accessed; its performance is enhanced, and bandwidth is saved as a result.
As much as that’s a good thing, it happens frequently that this data becomes stale or damaged over time.
When that occurs, Spotify can stop functioning on your phone and start giving you various problems, like randomly disconnecting.
When this happens, it’s time to clear the cache data.
The great thing about this is that deleting these files will not hamper your listening experience.
Here’s how to clear the Spotify cache:
How to Clear Cache for iOS and Android devices:
- Launch Spotify on your device.
- Tap on the gear icon to access ‘Settings’
- Scroll to ‘Storage’ and tap on ‘Delete Cache’
General Pros and Cons of using Spotify
Spotify gives users access to a vast content library.
Users can even select the streaming quality they wish to use for their listening experience.
For a more in-depth answer, check out our article about why Spotify is better than Apple Music.
You may haggle with certain issues that can cause Spotify to disconnect, such as:
- The Internet Connection is Unstable
- Low Power Moder/Power Saving Mode is enabled
- You’re signed onto multiple devices
- Data Saver Mode is activated
- Spotify has restricted data usage
- There are too many apps open on your device
- Your Spotify App is outdated
- Data in the Spotify cache is damaged
It can be enormously frustrating when you encounter a glitch like Spotify disconnecting while you are in the middle of a great playlist. The various tips listed above should help you get back to enjoying your favorite content.
It is worth noting that after using the tips above, restart your device so that all the changes can be in full effect.