Apple Music Keeps Going Offline? 6 Typical Reasons

Apple Music relies on an internet connection in order for users to stream music from its massive 100 million-track library. However, streaming or downloading music will not be possible if your Apple Music app keeps going offline.

In this article, you will discover the most common reasons why your Apple Music keeps going offline and what you can do to prevent this from happening in the future.

Apple Store interior with new Apple MacBook Air laptop featuring Apple Music service on the Retina display screen with back of musician

1. There is an Issue with Your Internet Connection

If your Apple Music app keeps going offline, then probably the most obvious reason is that your internet connection is not sufficient enough for Apple Music to stay online.

Having a poor signal strength will hinder your ability to enjoy Apple Music to the fullest and you may find that you receive a notification saying you are currently offline.

Unless you have already downloaded all your music for offline listening, as soon as you are disconnected from the internet, you will no longer be able to browse and listen to any music.

This will also be true when you have an intermittent WiFi signal. When your signal drops out, you will be alerted by Apple Music that you are now listening offline.

Understandably this is very frustrating, especially when your device is supposedly connected to the internet.

The first thing to check is that your device is actually connected to the internet, and once confirmed, you can check the upload and download speeds by doing an internet speed test on your default browser.

A good download speed is currently considered to be anything from 40Mbps and upwards.

Anything lower than this, and you are at risk of experiencing freezes and crashes with any apps that require the internet that you may be using – including Apple Music.

Once you have completed a speed test and you conclude that the speed is too low, it may be time to talk to your internet provider about what improvements can be made.

2. Your Device is Struggling to Connect to your Network

When you have established that your internet connection is fast and stable, but Apple Music keeps saying you are offline, then it might be down to the device you are using to listen.

Try disconnecting your device from the internet by forgetting the network, then wait for a few moments before reconnecting again.

To disconnect your iPhone or your Android phone from the internet and forget the network follow these steps:

  1. Open ‘Settings’.
  2. Navigate to the Wi-Fi menu.
  3. Select the network you wish to disconnect from and tap ‘Forget Network’
  4. Now toggle the Wi-Fi slider to OFF.
  5. Wait a minute before turning your WiFi back on.
  6. Select the network again and re-enter the password.

Once complete, open the Apple Music app again and you should find that you are no longer receiving the offline notification.

To forget the network on Windows, follow these steps instead:

  1. Navigate to ‘Start’ or click the windows logo on your taskbar.
  2. Select ‘Network & Internet’
  3. Next, click ‘WiFi’ and then ‘Manage known networks’
  4. Choose the network you want to remove and simply select ‘Forget’
  5. Finally, wait a few moments before selecting to reconnect to the network again.

To forget the network you are currently using on your Mac follow these steps:

  1. Open the Apple menu by clicking the Apple logo.
  2. Navigate to ‘System Settings’.
  3. Select ‘WiFi’ in the menu.
  4. Click ‘Details’ on the network you are connected to.
  5. Now click ‘Forget This Network’ followed by ‘Remove’

When you have finished this process, all you have to do is wait a couple of minutes before reconnecting to your chosen Wi-Fi.

3. Your Network Settings Need to be Reset

When you go to play your favorite tracks on Apple Music, but you keep getting the dreaded error message saying –  “You’re offline. Connect to the internet, then give it another shot” –  it may be because there is a problem with your network settings.

One of the best fixes to solve this problem is to reset your network settings.

Here’s how to reset your network settings on your iPhone:

  1. Begin by opening ‘Settings’
  2. Navigate to ‘General’
  3. Tap ‘Transfer or Reset iPhone’
  4. Choose ‘Reset’
  5. Now select ‘Reset Network Settings’

To reset your network settings on your Android follow these steps instead:

  1. Open ‘Settings’
  2. Navigate to ‘System’
  3. Scroll down to ‘Reset options’
  4. Now choose ‘Reset Wi-Fi, mobile, & Bluetooth’
  5. To confirm, select ‘Reset Settings’

4. Your Apple Music Needs an Update

Another common reason that Apple Music keeps going offline is that the Apple Music app needs to be updated.

It’s important to keep all apps updated in order for them to run at their best, as well as to keep up to date with the latest security improvements.

To update your Apple Music app follow the steps below.

Here’s how to Update your Apple Music App on iOS Devices:

  1. To start, open up the App Store on your iPhone, iPad or iPod.
  2. Select your profile icon in the top right of your screen.
  3. Make sure you refresh the list of available updates by swiping down on the screen and pausing before letting go.
  4. Locate Apple Music and select ‘Update’

If there is no ‘Update’ option visible, then you are currently running the most recent version of Apple Music, and there are no new updates currently available.

Here’s how to Update Apple Music on your Android Device:

  1. Begin by opening up the Google Play Store.
  2. At the top of your screen, you should see a search bar; type ‘Apple Music’ to find the app.
  3. Next to the Apple Music icon you should be able to see an ‘Update’ button if there is an update available.
  4. Tap ‘Update’ to upgrade your Apple Music app to the latest version.

When there is no update button available, it means you are running the latest version of Apple Music, and you do not need to update the app.

It’s worth mentioning here that an outdated Apple Music App can result in a variety of errors, including streaming glitches and downloads being removed. So it’s worth regularly checking your app is running the latest version. 

5. Your Device Needs a Restart

If you are finding that your Apple Music app keeps going on and offline during each listening session, then the problem may lie with your device itself.

Sometimes a simple reboot is enough to fix any minor glitches and malfunctions with any app – not just Apple Music.

Simply power down your device, be it your smartphone or desktop, wait for a couple of minutes, then power it back up again.

Once completed, try restarting the Apple Music app and you should find that Apple Music remains online.

6. You Need to Reinstall Apple Music

If none of the troubleshooting tips above appear to have worked and Apple Music still keeps going offline when you go to use it, then you may need to uninstall the app and reinstall it again.

Deleting and reinstalling the Apple Music app is incredibly straightforward. All you have to do is follow the steps outlined below.

Here’s how to Delete & Reinstall Apple Music on your iOS Device:

  1. From your device’s home screen, press and hold on the Apple Music icon.
  2. Select ‘Remove App’ from the menu that appears.
  3. Once the Apple Music app has been deleted, visit the App Store.
  4. Type ‘Apple Music’ into the search bar and reinstall the app on your iOS device.

Here’s how to Delete & Reinstall Apple Music on your Android Device:

  1. Begin by opening ‘Settings’ on your Android device.
  2. Navigate to the Application Manager and locate Apple Music.
  3. Next, simply tap ‘Uninstall’
  4. Once the app has been removed, visit the Google Play Store and search for Apple Music.
  5. To finish, tap ‘Install’ to reinstall the app on your Android device.

When you have completed these steps, try re-opening Apple Music to see if your offline problems have been resolved.


Windows 10 – Forget Wi-Fi Connection

How to quickly reset your network settings on Android and iOS

16 Common Apple Music Problems and How to Fix Them

Was this article helpful? Like Dislike

Click to share...

Did you find wrong information or was something missing?
We would love to hear your thoughts! (PS: We read ALL feedback)