Element TV Problems: 5 Most-Common Issues (SOLVED)

Is your Element TV having some performance hiccups? We’ve already covered how long Element TVs last – now lets look at the problems.

Don’t fret, as here are explanations and solutions to the problems you may encounter with Element TVs!

1. Element TV Won’t Connect to the Internet

Internet connectivity is a common issue that you can find with almost all smart TVs in the market, and with it comes many possible reasons for preventing connectivity.

If your smartphone cannot stream, the problem is likely with the streaming platform (you can verify by trying another streaming app) or your Internet connection if you can’t stream other media.

If your smartphone can stream, but your TV cannot connect, you need to check how many devices are connected to your network.

The standard Wi-Fi router issued to residences by Internet service providers has a smaller limit to the number of devices that connect to it.

Try disconnecting any unused device and see if your TV can connect after. The Wi-Fi network is congested if the TV can connect after removing a device connected to the network.

If not, restart your router by unplugging it from the power source and turning it on again after a minute.

2. Element TV Only has a Black Screen

  A black screen could mean different things, but to understand where the problem is, you need to check the video sources:

  • You can try cycling through other video sources (e.g., TV, HDMI, USB) to see if anything changes.
  • If there’s no image on HDMI, but you’re getting pictures with USB, it’s likely the cable needs replacement.
  • If there’s no signal when set to cable or satellite, but you’re getting pictures on other HDMI sources, then the problem is with your provider.

If the screen is black with other sources, try rebooting your TV:

  • Unplug the TV from the power source and let it rest for a minute. 
  • Plug-in power and restart the TV. 

Should the screen remain black, the problem is likely with a component linked to a screen.

It’s best to have a qualified repairman take a look and diagnose. 

3. Element TV Has no Sound

Another common issue like the black screen, an Element TV without any sound might be caused by different things. 

These can be fixed quickly, so there’s no need to panic. 

First, check if the TV if it’s set to mute:

  • If the TV is not on mute and an external device is plugged into the TV through the HDMI port, ensure that the device is set to output on the TV. 
  • Try checking other sources, such as other HDMI ports or the USB port if audio plays. 
  • You may also want to check if any loose connections with your cables and any wireless headphones paired to the TV. You can check for wireless devices under the audio settings. 
  • Should there be any devices plugged in, unpair them first and check for any sound.   

If there is still no sound, the next thing to check is your streaming platforms:

  • Try playing another video streaming service and see if audio plays.
  • For instance, if you’re having issues with Netflix, you can try other services like Facebook Watch or YouTube to troubleshoot. 
  • If there is sound with another platform, the problem is with the streaming service that’s on mute.

 Before taking the TV to a repair specialist, there’s still one more fix to try: resetting the TV. 

Usually called a Factory Reset, resetting your TV gives it a clean slate that flushes out your TV of any corrupted or broken files that causes performance issues. 

For Element TV, here’s how you reset your TV:

  • Open the Menu and go to the TV Settings. 
  • Click on General and press Restore Default. 
  • Follow the on-screen prompts. 

Remember that a Factory Reset wipes out all your apps and settings, so it’s best to note these so you can quickly restore them after installation. 

If the problem persists, it’s time to take it to a repair center to check on your TV. 

However, if you’re just using your TV as an extermal screen for gaming, this isn’t an issue. Here’s more on whether Element TVs are good for gaming.

4. Element TV Pixelates or Stutters

Pixelation or stuttering on your TV is attributed to weak connections fed to your TV.

This issue is not just with streaming platforms but also happens when the signal is weak on the coaxial connection. 

That is why video streaming services automatically adapt to the speed of your Internet connection. 

If your Internet connection is relatively stable and you’re experiencing pixelation or buffering, you might want to check if the app you’re using has any updates. 

Check also our guide to resolve TV buffering.

App updates may have updates to some glitches that affect the performance when streaming. A reinstallation is also a good last resort.

In the case of satellite or cable TV, you won’t be able to fix this independently, as this would depend on your service provider. 

If you’re using an antenna, you can adjust the placement to improve the signal. 

Note that the weather can also disrupt the signal of free broadcast and satellite channels on an HDTV. These can also contribute to pixelation.  

5. Element TV Cannot Play Netflix in 4k Resolution

 If you’re using one of the 4k TVs from Element but wonder why you can’t get a 4k display from Netflix, here’s the answer for that.  

Netflix does not stream in 4k for all devices. Netflix sets criteria for 4k certification and Element, unfortunately, isn’t one of these brands that Netflix certified.

So, if your reason for upgrading your Netflix plan is for 4k resolution on your TV, you might want to hold back from the upgrade.  

If you’re looking for a streaming platform that offers 4k with wider compatibility, try HBO Max, which streams 4k on all Android TVs, including Element TVs.  

General Pros and Cons of Element TVs:

– Element TVs Provide Value for Money

Element TVs are one of the cheapest TVs you can get among the budget brands.

If you’re really on a budget or want something for casual watching, this TV fits the bill.

– Element TV Uses the Android TV System

The Android TV platform is one of the broadest intelligent TV platforms in the market today. 

That means you get access to many of the most popular apps for smart TVs. 

You won’t have a problem finding the right app for you, as Android TV has access to thousands of apps available on the Google Play Store. 

– Disadvantages of Element TVs

  • Unlike other budget brands, element TVs don’t have the best screen quality, like TCL or Hisense. 
  • They’re not ideal for gaming. 
  • They have yet to be certified for 4k streaming by Netflix. 

Final Thoughts

Element TVs have similar problems that other TV brands may encounter. 

 And for the most part, you can solve them with a bit of troubleshooting. 

 That said, you need not dismiss the brand automatically for reliability issues, as you can do these fixes without taking the TV to the repair center every time something goes wrong. 


Element TV troubleshooting – sound, picture, remote

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