Hisense is known for its high-quality budget offerings. But as a budget brand, some may wonder if the low price means the TVs have issues.
So what are the most common problems of Hisense TVs?
Table of Contents
1. Hisense TV does not turn on
You might encounter times that your Hisense TV suddenly won’t turn on.
Start with these checks:
The first thing you need to check is the remote control batteries.
Then try turning on the TV using the switch behind the TV.
If it still does not work, try plugging the TV into a different power outlet.
If that does not work, try doing a reboot by unplugging the TV from the power source and plugging it back in after a minute. This process will allow the TV to reboot, like a computer.
If it still does not work, you can try the following:
Take out the batteries of the remote control
Press and hold the power button for 15 seconds
Return the batteries of the remote control
Turn on the TV using the remote control.
This should fix this issue.
But, if the problem happens again, your Hisense TV probably needs a factory reset.
A factory reset will return your TV to the settings it had straight out of the box.
If you manage to turn the TV om – and just lack image – you can do a factory reset by following these steps:
- Open the Settings Menu on your Hisense TV
- Look for System and open Advanced System Settings
- Click on Factory Reset
- You will be prompted to confirm this action.
Note that you need to reinstall and sign to all your apps once the reset is finished, so before doing the factory reset, it would be a good idea to note which apps you have so you can easily find them after the reset.
2. Hisense TV screen flickers
Some users have noted flickering when using Hisense TVs.
Check first our article on how to avoid TV flickering.
Although it doesn’t happen with every single use, its random appearances can be a nuisance.
Should you encounter flickering on your Hisense TV, the first thing you can do is reboot the TV by turning on the TV after a minute of being unplugged.
Flickering may also happen because of unsecured or damaged cables connected to the TV. Should that be the case, replace any defective cable you may find.
Another cause of flickering is interference from other appliances. These include devices such as mobile phones and other electric tools. Consider moving these devices away from the TV to check if the flickering disappears.
You may also try plugging the TV into another power outlet to prevent interference.
You should also try turning off the Energy Saving feature of your Hisense TV.
To do this,
1) open the Settings and access the Picture settings.
2) The picture will be set to Energy Saving.
3) Click on it, and you will see seven options. You can select and see which setting will remove the flickering on the screen.
4) If you want to retain Energy Saving mode, consider doing a reboot of your Hisense TV.
However, if the flickering persists despite all the troubleshooting, it is most likely that your TV has a component that malfunctioned. It’s best to take it to an authorized repair center.
3. Hisense TV Brightness is too high or low
You may feel that your Hisense TV may be too bright or dark straight out of the box.
You can easily resolve this by adjusting the brightness settings.
You can adjust the brightness settings by pressing the Settings button on the remote control.
Then, press the right direction button to pull out the full menu and select Picture Mode. Picture Mode lets you tweak individual parameters or choose a preset to match a lighting condition.
Should your TV have presets for brightness and color, consider using them. These preset usually have parameters that are tweaked to match different conditions.
Otherwise, you can use Picture to adjust different parameters, many of which improve the picture quality.
The result helps you bring out the best of your TV.
To help you get started, you should set the following parameters:
- Picture Mode: Theatre Night
- Backlight: 52
- Brightness: 51
- Color: 49
- Color Space: Auto
- Contrast: 47
- Color Temperature: Low
- Gamma: 2
- HDMI 2.0 format: Enhanced
- HDMI Dynamic Range: Auto (This parameter is not adjustable)
- Local Dimming: High
- Sharpness: 0
- Tint: 0
Any parameter not listed above should be set to Off or Zero.
When it comes to RGB color sub controls, leave them as it is.
Should the color and brightness still look off, it’s time to use Factory Reset to get back to the original settings.
4. The LED indicator on my Hisense TV is blinking
If the LED indicator is blinking, it is usually a sign of hardware error.
Before you take it to a service center, try rebooting your TV. If the blinking disappears, then you’re good.
Otherwise, you need to observe how many times the LED blinks.
- If it blinks six times, this issue is rooted on the backlight or mainboard, inverter board, or power board.
- If the TV blinks four times, the issue is most likely with the main logic board or inverter board wires.
- In any case, you need to have your TV checked by a service center.
5. Black TV Screen on a Hisense TV
A black screen is a common problem for smart TVs and should not deter you from buying a TV, whether Hisense or any other brand.
This problem is often accompanied by sound from the content you’re trying to watch on the TV, so your sound is working, but you lack video.
- The first thing you should do is turn off the TV and unplug from the power source.
- Then press and hold the power button for 20 seconds.
- After 20 seconds, keep the TV unplugged for two minutes, then you can plug it in again.
- Then try turning on the TV again.
If the TV screen is still black, you are likely having a display problem, wherein the mainboard, power board, or LEDs have been damaged. Should that be the case, it’s time to take the TV to a repair center.
Quickly scan our article that talks about Are Hisense TV Remotes Universal?
6. Hisense TV has no sound
You tune in to your favorite content on Hulu or Netflix, but you realize there’s no sound.
What should you do when your Hisense TV does not have any sound?
- The first thing you should check is the volume of your TV. It might have been set to mute, or the volume is set low.
- Not all videos have the same volume level, so there might be cases when the video has weak audio.
- Should there still be no sound, consider rebooting the TV.
- If you use external devices, such as Blu-ray players or gaming consoles, you should look into the connections. There might be a defective cable somewhere in the chain.
- Note that videos played via the USB port may also have no sound because of the codec compatibility. While many Hisense TVs have wide codec compatibility, you may encounter some videos that might not have been encoded using these codecs.
But, let’s say you don’t have any external devices connected, and there isn’t any sound when using apps like YouTube or Hulu.
At this point, it would seem that the issue lies with the TV.
- Should this be the case, you should check if your TV is connected to wireless headphones.
- You may check by going to Settings and click on Sound. Under this sub-menu, look for Speakers, and check which output the TV is using. Switch it back to the internal speakers.
- If the TV is set to the internal speakers, but there is no sound, the problem is in the TV, but there are two possible problems.
To determine the problem, try plugging in a pair of headphones or external speakers.
- Should there be any sound, the issue is likely with the connection of the internal speakers. Otherwise, the problem is with the audio chip of the TV’s built-in amplifier.
- In both cases, you need to have your TV checked by a repairman.
7. Hisense TV turns on then turns off immediately
If your Hisense TV turns off just moments after turning it on, there can be different reasons.
- The first would be the remote control. To check if this is the case, take out the battery and check if the TV still turns off at random.
- Should the problem persist, it’s time to reboot your TV. But instead of just leaving it unplugged for a minute or two, give it at least 15 minutes before plugging it.
- Should the problem remain, check for any loose power cables, which may cause this issue. Replace any defective power cable, as these are risky to use and may cause greater damages.
- If there are no defective power cables, the power supply of your TV is likely damaged. It would be best to consult with a service center to resolve this problem.
8. Hisense TV does not connect to Wi-Fi
Wi-Fi connectivity is a common problem among smart TVs, whether by Hisense or other brands.
When troubleshooting connectivity problems, you need to identify if the problem lies in the TV or the Wi-Fi network.
- The first thing you should do is connect other devices to the Wi-Fi and attempt to use it. If you can’t connect with other devices, the problem is most likely with the Wi-Fi.
- Try resetting the Wi-Fi router by turning it off and keep it unplugged for a minute or two before plugging back in. If connectivity is still a problem, there’s a problem with your network provider.
If other devices besides your TV use Wi-Fi, consider disconnecting some of them, as they might be hogging your Wi-Fi power.
- If your TV can connect after you disconnect other devices, it only means that your Wi-Fi network is congested.
- If your Wi-Fi router supports dual-band frequencies (i.e., 2.4 and 5 GHz), you should move your TV to the 5 GHz bandwidth to decongest the network. The 5 GHz frequency has a wider space for network-heavy devices and applications, whereas the 2.4 GHz is best reserved for less intensive Internet usage.
Now, if your Hisense TV still can’t connect to Wi-Fi, consider clearing the caches of your Hisense TV.
- To clear the cache, press the Home key on the remote control and click on Network.
- Press Clear Internet Memory, which will clear the cache of your Hisense TV. After you clear your cache, reboot your TV.
- You should be able to connect to the Wi-Fi at this time.
General Pros and Cons of Hisense TVs
Hisense TVs are more affordable than higher-end brands
Hisense TVs offer very affordable options for smart TVs.
Their entry-level TVs are reliable, and on the more expensive side of the brand, you get better features from the higher-end Hisense TVs than the budget offerings from bigger name brands.
Check out our article Are Hisense TVs Reliable? for more information.
Hisense TVs give you an option for Operating Systems
Unlike other brands, which only use one operating system for their smart TVs, Hisense employs both Android and Roku for operating systems.
That means, if you’re very familiar with the Android system, you can get a Hisense TV with Android. And if you want something different, there is also a TV with Roku.
HDR performance is surprisingly good
When it comes to HDR performance, Hisense TVs delivers.
HDR is usually a feature where many big-name brands fall flat, despite their reputations, yet Hisense manages to provide quality HDR content.
If you are looking for a good TV for HDR, you can’t go wrong with Hisense.
Cons of Hisense TVs
- Refresh Rate is limited to 60 Hz
- Not all Hisense TVs are ideal for gaming
The problems that may arise with Hisense TVs are common with other TV brands, so don’t discount Hisense just because of these possible issues.