Apple Music may provide users with over 100 million tracks to enjoy, but if your Apple Music app keeps closing or crashing, then listening to songs is going to become troublesome.
In this article, we will cover the most common reasons why your Apple Music app keeps closing or crashing, and most importantly, what you can do to fix this problem.
1. Check Whether or Not Apple Music’s Status is Down
First and foremost, it’s important to check whether Apple Music may be crashing due to a fault on Apple’s end.
There’s nothing worse than wasting time trying to figure out what’s going wrong only to realize the problem doesn’t lie with your device at all.
Checking Apple Music’s system status is incredibly straightforward. Simply navigate to Apple’s system status page by typing ‘https://www.apple.com/support/systemstatus/’ into your browser.
Here you can scroll through the list displaying all of Apple’s services to discover the working status of Apple Music. If Apple Music is up and running without any problems, you will see a green dot next to it, indicating the service is available.
If you are experiencing problems with Apple Music closing or crashing and there are no system malfunctions on the status page then it’s time to try some of the troubleshooting tips below.
2. Apple Music is Crashing because your Device Needs a Restart
When Apple Music keeps crashing or closing, rebooting your device is one of the simplest and quickest solutions you can try. You may find that a straightforward restart is all that you need in order to get Apple Music working properly.
Simply power down your device, then wait a few minutes before starting it back up again.
If you are still experiencing unexpected closing and crashing, then read on for more solutions.
3. You Need to Update the Apple Music app
If the Apple Music app keeps crashing on your device, it may be because you are running an outdated version of the app.
It’s crucial to keep all of your apps updated to ensure smooth performance and Apple Music is no exception.
Apple Music app updates include any bug fixes, performance enhancements, and also security improvements that are designed to improve the user’s overall experience.
Updating Apple Music is, luckily, a very quick and easy process – all you have to do is follow the steps below.
Here’s how to Update the Apple Music App on your iOS Device:
- To begin, open up the App Store on your iPhone, iPad, or iPod.
- Tap on your profile icon located in the top right-hand side of your screen.
- Ensure you refresh the updates available by swiping down on the screen and letting go.
- Scroll down and locate Apple Music.
- Simply select ‘Update’ next to the Apple Music icon.
If there is no ‘Update’ option visible, then don’t panic. This option will only be available to apps that currently have an update ready for download.
If there is no update option, then you can be safe in the knowledge that there is no update currently available for Apple Music.
Here’s how to Update the Apple Music App on your Android Device:
- To begin, open up the Google Play Store on your Android device.
- Type ‘Apple Music’ into the search bar at the top of your screen.
- Locate Apple Music and check if there is an ‘Update’ option available next to the icon.
- If there is, all you have to do is tap ‘Update’ to download the newest version of the Apple Music app.
It’s worth noting that if there is no update available to download for Apple Music, then the option will simply not be visible.
When the update has finished installing, try relaunching Apple Music and see whether it keeps crashing. Hopefully, updating the app will solve this problem, but if not, then try the next solutions.
4. You Need to Update your Devices Operating System
Similar to updating the Apple Music app, it’s also incredibly important to keep your device’s operating system up-to-date.
Keeping your device’s operating system updated aids general performance as well as protecting it from any potential security risks that could be present.
If you’re finding that Apple Music keeps crashing or freezing when you go to listen to your favorite tracks, then it may be time to check how up-to-date your OS is.
To update the OS, simply follow the steps below.
Here’s how to Update your iOS:
Before you begin, ensure your device is backed up with either iCloud or a desktop and has sufficient battery levels.
It’s also important to make sure your iOS device is connected to a stable WiFi network to prevent any future problems with the update.
- Start by opening up ‘Settings’ on your iPhone, iPad, or iPod.
- Navigate to ‘General’
- Next, scroll and tap on ‘System Update’
- To finish, simply tap on ‘Download and Install’ or ‘Install Now’
The update shouldn’t take any more than 30 minutes, depending on the condition of your device and the strength of your internet connection. Once the update has been completed, try opening Apple Music to see if it stops crashing.
Here’s how to Update your Windows Operating System:
It’s worth being aware that the steps may differ slightly from the ones below depending on what windows you are running.
- Begin by clicking on the Windows logo in the taskbar.
- Navigate to the ‘Control Panel’
- Next, find and click on ‘Security Center’
- To finish, click on ‘Windows Update’ or ‘Check for Windows Update’
Now, all you have to do is follow the on-screen instructions to download any available updates.
Here’s how to Update the OS on your Android Device:
- Begin by opening up ‘Settings’
- Navigate to ‘System’
- Next select ‘System Update’
Any available updates will be visible from the system update menu. To download the latest version, all you have to do is follow the on-screen instructions.
Here’s How to Update your Mac OS:
Mac desktops should automatically install any OS updates that are available, but if this has not been the case, then follow these steps to manually update your Mac.
- Begin by opening the Apple menu by clicking on the Apple icon.
- Locate and click on ‘System Settings’
- Simply scroll down and select ‘General’
- Now click on ‘Software Update’
You will now be able to see any updates that are available for your Mac desktop. To ensure that updates are downloaded automatically, simply select ‘Automatically keep my Mac up-to-date’.
By ensuring that you have this feature activated, you can be certain your Mac will always be running the newest operating system and will update when necessary.
5. There is a Problem with your Network Connection
Sometimes a poor internet connection can be the reason that Apple Music keeps crashing or closing when you go to listen to songs.
Some users have reported that when they turn off their Wi-Fi and listen to their music offline, the app no longer crashes.
Additionally, users may find Apple Music goes offline when there is a network glitch.
Try resetting your device’s Wi-Fi settings to see if a problematic internet connection is the cause of the unwanted interruptions to your music-listening experience with Apple Music.
6. Apple Music is Crashing because your Device has Inadequate Storage
Apple Music requires a certain amount of storage space on your device to run smoothly. If the app keeps crashing or is failing to open properly, it can be an indication that there is not enough storage space available on your device.
To check and see whether this is the case with your device, simply navigate to your general settings and locate your storage menu.
From here your device should display how much storage is being used on each application and also how much free storage is available.
If there is little to no internal storage available, try deleting any unused apps or large video files that you don’t need. This will help free up some space and hopefully fix the issues you are experiencing with the app.
7. You Need to Force Quit Apple Music
Another incredibly quick and simple solution to try when Apple Music keeps crashing or closing is to force close the app.
Follow these steps to force close Apple Music on your iOS device:
- Start by double tapping the home button.
- If your device does not have a home button then swipe up on your screen and pause.
- This will open up a menu of all your active apps.
- Locate Apple Music by scrolling left or right.
- Once located, swipe upwards on the preview screen to force close the app.
To force close Apple Music on your Android device, follow these instructions instead:
- Swipe up from the bottom of your screen, pause, and then let go.
- Locate Apple Music by scrolling left or right.
- Swipe upwards on the preview screen to force close the app.
Once ensured Apple Music has been force closed on your device, try opening it up again and playing some music to see if the crashing problem has been resolved.
You should also attempt force quitting if Apple Music is repeatedly signing you out.