Problems With AUDIBLE: 13 Most-Common Issues (Solved)

Audible is an audiobook lover’s dream, and with its enormous library of content, fantastic mobile app, and affordable subscription deals, it’s easy to see why.

However, Audible is not without its share of problems, and in this article, we’ll look at the most common issues that users have experienced while accessing the platform.

The Most Common Audible Problems & Issues: 

Common Audible issues include playback issues, an inability to download a title, the Audible app crashes, and an inability to find an audiobook within the user’s library. You can resolve these issues by updating the Audible app, adjusting settings, or updating your device.

1. Why Does My Audible App Keep Crashing?

There are a few reasons why the Audible app crashes, but the most likely cause has nothing to do with the app itself; rather, the reason lies with the device you are using.

• If the Audible app crashes on your iOS or Android device, it is worth checking if your device’s operating system is up-to-date.
• If your device is not updated, it can cause apps to glitch and, at worse, completely crash on you.
• Ensuring that your device is running the latest iOS or Android version is essential if you want to prevent Audible from crashing.

Updating iOS or Android:

If you’re unsure of how to update to the latest version of iOS, follow the steps below:

1. To update your iOS device, plug it into an electrical outlet or ensure it has sufficient battery power.
2. Open ‘Settings’ and tap ‘General.’
3. Now select ‘Software Update.’
4. Tap to install the relevant update and wait for it to complete.

If you’re using an Android device, then take these steps instead:

1. Launch the ‘Settings’ app on your phone.
2. Next, select ‘System,’ followed by ‘System update.’
3. Continue with any on-screen steps to complete the update.

Remember, your Audible app needs to be up-to-date, too. Details on this can be found at the end of this article.

2. Why Will Audible Not Start Playing?

If you’ve just found an audiobook that you cannot wait to listen to, the last thing you want is for it to be impossible to play. We have a full article on why Audible may not start playing.

Audible does not intend for its customers to encounter unplayable audiobooks; however, if you’ve found yourself in this position, there’s likely a problem while downloading the content.

Problems can occur when your connection to the internet is interrupted while the download is in progress.

Audible advises that: “Sometimes the download may have been incomplete or corrupted. Delete the audiobook from your device and then re-download.”

Deleting and re-downloading an Audible audiobook is simple; follow these steps:

Deleting & Redownloading Audiobooks On Android:

1. Launch the Audible app on your Android device.
2. Open your ‘Library.’
3. Find the unplayable audiobook and tap the 3 dots beside the title.
4. Now choose ‘Remove From Device.’
5. Now navigate to your ‘Library’ and find the title in the ‘All’ section.
6. Re-download the title with a stable internet connection.

Check out our easy answer guide to typical questions about Audible and Android!

Deleting & Redownloading Audiobooks On iOS:

1. Launch the Audible app on your iOS device.
2. From your ‘Library,’ find the unplayable audiobook.
3. Swipe left on the audiobook and then tap ‘Remove from Device.’
4. Re-download the title from your library.

3. Why Will Audible Not Start Downloading?

It’s not ideal when you find an audiobook that you want to store on your device for offline play, but it won’t download.

The first thing to remember is to always ensure that you have the latest version of the Audible app downloaded, but if that’s already the case, then it may be worth adjusting the download quality.

• Adjusting the download quality or downloading the audiobook in parts can help the download begin and complete.
• If your device is low on storage and the file is too big to download, reducing the quality or downloading parts can make it more manageable.
• Adjusting how a file is downloaded is simple and can be done through the Audible app.
• Whether you are on iOS or Android, open your profile, tap the gear icon and navigate to either ‘Data & Storage’ (iOS) or ‘Download’ (Android), followed by ‘Download Quality.
• From within ‘Download Quality,’ a user can dictate whether the download is made in parts and reduce the quality.

Check our solutions to when Audible is freezing on phones. 

4. Why Did My Audible Book Disappear?

There are a few different reasons why your audiobook isn’t appearing within your Audible library, but rest assured, it’s not gone forever.

If you’re struggling to find an Audible audiobook in your library, then try the following:

1. Refresh the library.
2. • The titles you purchase may have a time lag before they appear in your library.
   • Refreshing the library in the Audible app will usually do the trick. Do this via the Audible app by going to your Profile > Gear Icon > Data & Storage > Refresh Library (You may have to wait a couple of minutes for the refresh to complete).
3. Remove the audiobook from the archive.
4. • If your audiobook has become archived, it won’t appear in your library.
   • To bring your audiobook back from the archive, open ‘Collections’ and navigate to ‘Archive.’ Now select the audiobook and tap ‘Remove from Archive.’
5. Sign out of your account and sign back in.
6. • Sometimes the Audible app may glitch, resulting in your purchased audiobooks not appearing when they should.
   • If this is the case, a simple log out and login can reset your library and should reveal your missing audiobook.
7. Adjust your filter options.
8. • The Audible app allows you to filter what is shown in your library.
   • Your filter settings can be configured so that titles you’ve not begun listening to do not appear.
   • To ensure that you can find all the content you own, tap ‘All Titles’ within your library and then hit the sort by, ma