Audible Problems: 14 Common Issues (Explained)

Audible is one of the most popular audiobook services in the world, but that doesn’t mean you can’t run into some problems. It’s actually quite common for people to experience issues with Audible.

If you’re having trouble with your account, don’t worry. We’ve got answers for everything from downloading eBooks to troubleshooting sync errors between your iOS and Android devices.

Here are some of the most common issues we hear about from our users:

Why Does My Audible App Keep Crashing?

The most common reason why your Audible app might crash is because of a software problem. It’s likely that an update was released that caused issues with your device, or there’s some other problem with your phone or tablet which requires a factory reset or replacement.

If you’ve recently updated your device’s operating system, this could also cause problems with apps like Audible. For example, when iOS 11 was released in September 2017 it caused issues with many apps including Audible and Spotify.

If you’re having problems with the app crashing after an update, try uninstalling and reinstalling it from the App Store or Google Play Store.

There are several other reasons why the Audible app might be crashing:

  • You have an outdated version of the Audible app installed on your device. Please update your app to the latest version from the App Store or Google Play, and try again.
  • If you’re using a Kindle Fire tablet, be sure you’re logged into your Audible account with the same Amazon email address that was used to purchase your audiobook.
  • If you’re using a Samsung device, make sure that you’ve enabled USB debugging mode by going to Settings > Developer Options > USB debugging, and then restarting your device.
  • On Android devices running 4.0 or higher, if you see an error message saying “Failed to load content,” this may be because of a problem with Google Play Services on your device (this is most common for devices that have not been updated recently). Try updating Google Play Services from Google Play (on Android) or checking for updates in iTunes on an iPhone/iPad/iPod Touch, then try downloading Audible again from within the app itself (see “Download a title” instructions above).

Why Will Audible Not Start Playing?

Audible is one of the most popular audiobook apps for iOS and Android, but it’s not without its problems. The app is prone to crashing, freezing, and generally being buggy.

If your audiobooks won’t play through the Audible app, try these troubleshooting steps:

  • Check that you’re connected to Wi-Fi or cellular data; if not, try connecting via Wi-Fi or cellular data (if available).
  • Check for available updates by going into Settings > General > Software Update on your iPhone or iPad (Android users can find similar options in their phones’ settings). The Audible app will automatically update itself if there is an update available so there’s no need to do anything else!
  • Restarting your device may solve many issues that you’re experiencing with it. To do this, press and hold the Power button until you see a slider. Drag the slider to turn off your phone, wait a few seconds, then press and hold the Power button again to restart.
  • Make sure you have enough storage space on your device for

    the title; if not, delete some files so there is more space available. If this doesn’t help, contact Audible’s customer service team at 1-800-283-5072 (8 a.m.-11 p.m., PT).

Audible Will Not Start Downloading

If your book does not start downloading, it is likely that the file is corrupted and you need to redownload it. Follow the steps below to redownload your audiobook.

  • Go to Audible.com, log in, and select My Books.
  • Find the book you want to redownload and click on Listened tab.
  • Click Delete next to the title of your audiobook. This will remove your audiobook from your library and remove any downloaded parts so that you can begin again.
  • Click Download next to the title of your audiobook to start downloading it again.

If this doesn’t help, try the following:

  • Make sure that you have enough storage space for the book you’re trying to download. For example, if you have an iPhone with 16 GB of storage space and download an audiobook that is 8 GB in size, something will need to be deleted from your device before you can download this book.​
  • If you’re using a Kindle Fire device or another Android tablet or phone, remove any apps or games that could be taking up space on your device before downloading a new audiobook.​
  • On an Amazon Kindle Fire tablet or phone running Android 5 (Lollipop), make sure that you’re connected to Wi-Fi before downloading an audiobook because doing so over cellular data may cost extra charges for data usage by your mobile operator or carrier in accordance with their terms of service agreement.
  • If none of these suggestions work for you, please contact Audible support by visiting our Contact.

Why Did My Audible Book Disappear?

I’m frequently asked about why a particular Audible book has disappeared.

Usually, it’s because the publisher has pulled it from the service, or because it expired and was removed automatically by Amazon.

But sometimes, Audible books just disappear with no explanation at all.

If you’re an Audible member, you might have noticed that some of your favorite titles have disappeared without warning or explanation.

Here are some possible reasons why your Audible book could be missing:

  • Your book was removed by the publisher because it went out of print or wasn’t selling well enough to keep on shelves.
  • Your book is temporarily unavailable because of changes made to the Amazon Storefront Dashboard (which we hope will be fixed soon!).
  • The author or publisher sold their rights back to their original publisher and/or audio rights reverted back to them after a period of time (you’ll see this happen with older titles).
  • You’re no longer a paid subscriber. If your subscription runs out, all of your audiobooks will be automatically removed from your library. You’ll still have access to the first 30 days of each book through the “Loan this book” feature. However, if you cancel your subscription before it ends, you won’t have access to any of those books after that time period ends. If this happens to you, just reactivate your subscription or purchase the audiobook again if it’s available on Audible.com.

Why Does Audible Keep Cutting Out?

If you’ve been listening to an audiobook and it keeps cutting out, then you’re not alone.

This is a common problem that has many possible causes.

  • Check your WiFi connection
    • If you’re using a WiFi connection, make sure that your internet connection is stable. If it’s not, try turning off your phone or tablet and turning it back on again.
    • If you’re using an Android device, check that your device isn’t set to airplane mode (you can check this by swiping down from the top of the screen and tapping the icon in the top left corner). If it is, tap on the icon again and turn airplane mode off.
    • If none of these suggestions help with the problem, contact Audible customer support for further assistance.
  • Try connecting to another WiFi network
    • If you’re using a mobile phone, tablet or laptop to listen on and the above test fails, then it’s probably worth trying to connect via another WiFi network (if available) such as at work or at home. If this doesn’t work either, then unfortunately it’s likely an issue with Audible itself rather than your connection.
  • Restarting your device (and restarting Audible)
    • Before doing anything else, it’s always worth restarting both your device and Audible app in order to see if this fixes any problems that might be occurring.

How Do You Recover Your Login and Password to Audible?

If you’ve forgotten your Audible login details, there are two ways to recover them.

The first is by clicking on the link that says “Forgot your password?” and entering your email address. Once you’ve done this, Audible will send a reset link to your inbox. Clicking on this link will allow you to change your password.

The second way is by using the “Forgot your username” option, which can be found under My Account (after logging in). Enter your email address in the required field and hit Submit button.

If you don’t know your login information, it may be because:

  • You’re trying to sign in from a new device
  • You have recently changed devices (such as a phone or tablet) and are no longer able to access Audible using the old device
  • In this case, please try one of the following:
  • Check if there is an email address associated with your account by clicking “Login” in the top right corner of the page and selecting “Your account” from the menu on the left side of the page. If there is an email address associated with your account, please click “Recover password” under “Log In” at the bottom of this page and follow steps 2 through 4. If there isn’t an email address associated with your account, please contact us directly at support@audible.com so we can help get you back into your account!

Audible Will Not Work with My Alexa Device

If you have an Alexa device and are having trouble getting Audible to work, you might have accidentally set up your account with the wrong username.

To fix this, head over to Account Settings, then click the Edit button next to the “User Name” section. Make sure that this is exactly how it appears on your credit card statement and click Save Changes.

If you don’t know what your user name is, head to Audible’s website and click My Account in the upper-right corner.

Then enter your email address and password to log in and find out what it is.

If you’re using Amazon Alexa, there are a couple of things to check if you’re having trouble with Audible:

  • Make sure that your Amazon account is linked to your Audible account.
  • Check that your device is connected to the internet.
  • If you have multiple devices on the same account, make sure they’re all set up properly.

Audible Will Not Work with My Sonos System

If you’re having issues with Audible not working with Sonos speakers, check that your speaker supports streaming music from a computer or mobile device by visiting the Sonos support page at support.sonos.com/help/kb/what-can-i-stream/. If it does not support streaming music from a computer or mobile device, there’s no way for Audible to work with it.

If you are having trouble playing Audible on your Sonos system, please follow these troubleshooting steps:

  • Check if your Sonos system is set up to work with Audible. You can find more information here.
  • If it is not, please contact Sonos support at support@sonos.com or 888-937-6467 (6am-9pm PST Monday-Friday).
  • If it is set up for Audible, check if you have downloaded the correct version of the app for your device (iOS or Android).
  • You can find more information here. If not, please redownload from either Apple’s App Store or Google Play Store.

How Do You Get Audible to Sync Across Devices?

The first thing to check when your Audible app isn’t syncing across devices is that you’re logged in with the same account on each device.

That means using the same email address and password combination so that your purchases sync across devices automatically.

You can also link your Amazon account with an Audible membership so that your Kindle books will appear in the library as well.

If you don’t enable it, then you won’t be able to use the same books across multiple devices. Here’s how:

  • Open the Settings menu on your smartphone or tablet.
  • Tap “General Settings” in the left column (this may be called “Accounts” on some devices).
  • Tap “Sync Books.”
  • Tap “Sync Now,” then enter your Audible login credentials when prompted by the app.

If you still have problems syncing, here are some tips:

  • Make sure that both devices are connected to the same Wi-Fi network. You can usually see the network name and password in Settings on your phone.
  • Turn off cellular data and use Wi-Fi instead. This will help ensure that your downloads don’t get interrupted. If you’re using a lot of data, this could cause problems with syncing too.
  • Make Sure You’re Using the Same Account. If you have more than one device and want to be able to switch between them without losing your progress in a book, the first thing you need to do is log into the same Amazon account on each device. That way, when you open the app on one device, it will automatically load up the last book you were listening to on another device.
  • Turn off Auto Sync. If you’re using more than one device with Audible, then turning off Auto Sync will prevent any problems with syncing. To turn off Auto Sync, open up Settings in the app, then choose Auto Sync. Toggle it off and close out of Settings again.
  • This way, when you open up Audible on another device, it won’t sync automatically — but it will still remember what book you were listening to last time so that when you open it back up again later on that same device, there won’t be any problems with losing your place or having to start over from scratch again.

How Does Audible’s Timer Work?

Audible has a lot of features that make it easy to use, but there’s one that can be confusing: the timer.

The timer is meant to help you focus on your reading by slowly dimming the screen and turning off the audio after a certain amount of time. But how does it work?

The timer on Audible is a great feature that allows you to set a timer for each of your audiobooks and podcasts. Every time you start playing an audiobook or podcast, the app will ask if you want to use the timer.

If you choose yes, then it will let you set the amount of time it takes to finish listening to your book or podcast. It’s one of those things that seems like it would be annoying but actually makes sense once you start using it.

The best way to explain how the timer works is with an example. Say you’re listening to an audiobook and it’s about two hours long.

You might think that two hours is plenty of time for someone like me who reads fast and doesn’t really get distracted by things around him too easily, but two hours can go by pretty quickly for someone who has trouble focusing on anything outside of their phone screen (me).

In this case, I’d probably want to set my timer so that my iPhone would automatically lock itself after one hour while still keeping me on track with my reading schedule so I don’t forget what happens next in the story (or miss something important).

Read our blog here about do Audible books come with read-along text?

How Do You Restart the Audible App?

If you’re having trouble with your Audible app, try restarting your device. Here’s how to do it:

  • iPad and iPhone
    • Turn off your iPad or iPhone by holding down the Power button on the right side of the device until a red slider appears. Drag the slider to power down your device. After a few seconds, press and hold down the Power button again until you see an Apple logo appear on-screen. Your device will then reboot.
  • Android Phone or Tablet
    • Press and hold down your phone’s Power button for 3-5 seconds to turn it off. Once off, press and hold down your phone’s Power button again until a pop-up menu appears asking if you want to reboot or shut down. Select Reboot from this menu and wait for your Android phone or tablet to restart itself.

How Can I Check If I Have the Latest Version of Audible?

If you’re using the Audible app, you can check your version number by going to Settings.

If you’re using a Mac or PC, you can also click the Audible menu in your browser and select “About Audible.”

If you have a device that uses iOS, Android, or Windows 10, please check with the manufacturer for more information.

If you’re an Audible customer, you can check if you have the latest version of Audible by going to the app menu and selecting “My Library.” Then choose “Downloads & Updates.”

If the version number listed is higher than the one in this article, then you have the latest version. If it isn’t, then go to Google Play or iTunes and update your app.

If you are using a Kindle Fire tablet or other Android device that does not have Google Play installed, here are some steps for updating your app:

  • From within your device’s browser, go to https://www.audible.com/help/support/downloads
  • Scroll down until you see “Downloads & Update” under “Help” on the left-hand side of the page. Click on “Downloads & Updates” in this section to download and install any available updates for Audible apps from Amazon Appstore.

How Do You Update the Audible App?

The first thing to do is check your settings on your phone or tablet.

If you have automatic updates turned on, then the app should automatically update itself when new versions are available. If you don’t want to use this function, you can always update manually by going to Settings and tapping on the updates option.

When you do that, you’ll see a list of all of your apps with updates available for them. Selecting an app will take you to its page where you can see details about what’s new in this version.

If there aren’t any updates available for the app yet, then but it will still show up in this menu anyway so long as it’s been updated within 60 days of checking.

To update your app:

  • Open the Google Play Store on your device.
  • Tap Menu (three dots).
  • Tap My apps & games.
  • Find Audible in the list and tap Update.

If you have an iPhone, you can update the Audible app by going to Settings > General > Software Update. The best way to do this is by using Wi-Fi so that it doesn’t use up your data. If you don’t want to wait around for it to download automatically, you can also manually download it from Apple’s website. Once it’s downloaded and installed, open up your app and sign back in with your credentials.

Can’t Connect to Audible Server

This is one of the most common problems with Audible. When you try to connect to an audible server and nothing happens. You see a spinning icon on your screen and nothing else. Here are some things that might help:

  • Check Your Internet Connection
    • If you’re having trouble connecting or downloading books from Audible, check your internet connection first. If you’re using Wi-Fi, make sure it’s connected properly and has enough bandwidth for streaming audio files from Audible servers. If you’re using cellular data, make sure that your data plan allows streaming audio files from Audible servers (usually unlimited plans do).

Read this blog here about does Audible delete or removes titles?

Conclusion

Audible is a popular audio book player that helps you listen to your favorite books while driving, cleaning the house or doing any other activity. It also allows you to buy audiobooks from its store and download them instantly.

However, like any other software, Audible has its own share of problems and issues. Some of these can be resolved by yourself while others require expert help.

I hope that these solutions listed above can help to give you a clear understanding of how to fix these issues.

Sources

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