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Hootsuite Customer Service | 9 Things You Should Know

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Did you know that Hootsuite has one of the most efficient customer service programs in the social media industry?

Since its founding in 2008, Hootsuite has developed an in-depth knowledge database that helps users find answers to their questions without having to reach out to an agent. 

And if you need customer service with a human touch, you can reach out to its 24/7 support service.

Here Is What You Need to Know about Hootsuite’s Customer Service: 

Hootsuite is a notable example in customer relations. Its self-help materials are in-depth enough to answer most of your inquiries. However, if you cannot find the answer you’re looking for, you can reach out to Hootsuite through its 24/7 support website or Twitter.

1. How Good Is Hootsuite’s Customer Service?

Hootsuite has great customer service that can address most issues you run into, and it’s also available in different languages.

So if you have any concerns, you don’t have to worry about language barriers between you and the Hootsuite agent.

Hootsuite’s customer support also takes pride in being available 24 hours a day, seven days a week. 

Whether you are in Nashville or Jakarta, you can get customer service support from Hootsuite. 

Another great feature of Hootsuite’s customer service is its status page, where the technical team posts any problems customers should be aware of.

Besides having customer service that’s available any time day or night, Hootsuite also features an in-depth help guide on its website. 

This help guide features FAQs about Hootsuite, troubleshooting tips, and solutions to commonly occurring issues. It also offers plenty of helpful tips and tricks for navigating social media and marketing in general.  

Another thing worth noting about this help guide is its transparency. 

Hootsuite is honest about incompatibility issues and issues there are no available fixes for.

Hootsuite’s help guide is also updated when changes are made, so you get up-to-date information on any concern you might have.

The help guide also uses videos in some articles so users can better understand how to use certain services. 

3. What Kind of Support Can You Get from Hootsuite’s Customer Service? 

The Hootsuite customer service team provides two kinds of assistance.

The first is self-help, which is available in its extensive resource database and help guide.

Then there’s the actual customer service team, which you can contact through the Hootsuite help page, Facebook, or Twitter (@Hootsuite_Help) when you encounter problems not covered in the help guide.

4. How Can You Contact Hootsuite’s Customer Service? 

There are three ways to get in touch with Hootsuite’s customer service team. 

  • You can contact customer service through the official Facebook page of Hootsuite. You can send them a private message on their official Facebook page, which is linked in the Sources section at the bottom of this article.
  • You can also contact Hootsuite support through their Twitter help account, Hootsuite Helpers (@Hootsuite_Help). 
  • You can also send a technical support ticket through the Hootsuite website. You will need to provide them with an email address where the technical support team can reach you.

5. How Can I Check if Hootsuite is Having any Issues? 

If you are having issues with Hootsuite, there is a dedicated page where you can check if there are any problems the Hootsuite network is experiencing. 

It’s called the Hootsuite System Status page, where the Hootsuite support team posts updates on Hootsuite’s status and any issues the site is experiencing. 

This page is updated often, although there may be a few minutes of delay, usually associated with the diagnosis of the problem. 

You can also check the site DownDetector if you want a third-party service to check for any issues on Hootsuite.

DownDetector crowd-sources feedback from users who are having issues with services like Hootsuite. 

You can also view historical data on what kind of issues get logged into DownDetector. 

To use DownDetector, go to downdetector.com and enter Hootsuite, or any service you need help with, in the search bar.

You can find a link to the Hootsuite System Status page in the Sources section at the bottom of this article. 

6. Do Paid Subscribers to Hootsuite Get Better Customer Support? 

You get the same quality of customer support regardless of your Hootsuite subscription. 

But if you are subscribed to a Business or Enterprise plan, you get priority support around the clock. 

7. How Quickly Does Hootsuite Customer Service Respond?

Hootsuite customer support is available 24 hours, as to best cover different global time zones.

Hootsuite does its best to reply as quickly as possible, but Enterprise and Business plan users get priority in the queue. 

8. What’s the Quickest Way to Reach Hootsuite Customer Service?

The best way to reach Hootsuite is with a Direct Message to their Hootsuite Helpers (@Hootsuite_Help) account on Twitter. 

They are active on Twitter and do their best to respond as quickly as possible. 

If you want to have a faster experience, make sure you are prepared to give them the usual credentials, such as the email address used and other related account details, through a Twitter Direct Message. This will help the customer service agent pull out your records faster. 

9. What Makes Hootsuite’s Customer Service Stand Out? 

According to Kirsty Traill, the former Vice President of Customer Relationships of Hootsuite, the company has always aimed for a proactive customer experience. 

Customer Support personnel are trained to expect how customers use different products. 

Customer Support personnel use upcoming products before they are launched—that way, they have first-hand knowledge and understanding of how Hootsuite products work. They become oriented with the ins and outs of new features, which gives them an edge when customers raise any concerns, resulting in faster responses. 

Another aspect of customer service that Hootsuite takes pride in is its self-service customer help. 

According to Traill, most Hootsuite customers prefer self-service when it comes to seeking help with Hootsuite products. 

In response, Hootsuite developed an in-depth knowledge database for users to search: a help center, a support forum, and even a chatbot. This self-serve help system is conveniently easy to use and understand.

Final Thoughts 

Hootsuite’s customer support system sets high standards for itself, and customer satisfaction is the main goal. 

Hootsuite’s self-help system uses an in-depth knowledge database that helps you find the answers you’re looking for without having to get in contact with anyone. But should you need assistance from a Hootsuite professional, they’re available 24/7.

 

Sources:

Hootsuite Facebook

Hootsuite Status Page

Hootsuite’s Secret Sauce to Customer Service

Hootsuite

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